In-Office AR & Collections Specialist — Cash Flow Driver

TRAK Group; Milford (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

TRAK Group in Milford, Ohio is seeking an Accounts Receivable & Collections Specialist to manage customer accounts, apply cash receipts, resolve deductions, and support collection efforts to improve cash flow. This role emphasizes strong analytical skills, business acumen, and excellent customer communication to maintain client relationships.

Responsibilities include managing an AR portfolio, performing collections via phone and email, reconciling cash receipts and deductions, and supporting

Qualifications

• Previous Accounts Receivable experience including cash applications and deductions.
• Proficient in managing customer accounts and collections.
• Excellent verbal and written communication skills.

Responsibilities

• Manage an assigned portfolio of customer accounts and monitor aging balances.
• Perform collections activities through phone calls and email while maintaining positive customer relationships.
• Apply daily cash receipts accurately and resolve payment discrepancies.
• Research and reconcile customer deductions, short payments, and unapplied cash.
• Investigate and resolve billing and payment issues with internal teams.
• Maintain accurate account records and collection notes.
• Monitor delinquent accounts and follow up to ensure timely payment.
• Analyze account activity and identify trends impacting collections performance.
• Utilize Microsoft Excel to track status, analyze data, and prepare reports.
• Communicate professionally with customers to negotiate payment resolutions.

Skills

Collections experience

Analytical thinking

Strong communication

Prioritization

Account portfolio management

Tools

Microsoft Excel

Job description

TRAK Group in Milford, Ohio is seeking an Accounts Receivable & Collections Specialist to manage customer accounts, apply cash receipts, resolve deductions, and support collection efforts to improve cash flow. This role emphasizes strong analytical skills, business acumen, and excellent customer communication to maintain client relationships.

Responsibilities include managing an AR portfolio, performing collections via phone and email, reconciling cash receipts and deductions, and supporting