In-Life Product Manager: Field & Lifecycle Excellence

Intellian Technologies, Inc.; Rockville (MD); Presencial; USD 120 000 - 160 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) plan

Health insurance (medical, dental, and

Health benefits

Resumo da oferta

Intellian Technologies is seeking a Product Manager for In-Life Management to own the performance and evolution of FPA-based UT products in production and service. You will monitor reliability, performance, and customer experience while driving improvements and coordinating with engineering, operations, and support teams.

The role requires strong cross-functional collaboration, field issue resolution, and lifecycle management expertise to sustain product performance and enable cost-effective

Qualificações

• 5–8 years of relevant experience in product management, system engineering, or program management within satellite communications or telecom systems
• Strong understanding of product lifecycle beyond launch (in-life phase)
• Experience dealing with field issues, reliability, and customer support environments
• Ability to work effectively across technical and operational teams
• Strong problem-solving, prioritization, and coordination skills

Responsabilidades

• Owns the performance and evolution of FPA-based UT products in production and in-service
• Monitors product health across reliability, performance, quality, and customer experience metrics
• Drives prioritization of in-life improvements, fixes, and enhancements
• Acts as the focal point for field issues, customer feedback, and operational insights
• Works with support, quality, and engineering teams to ensure timely resolution of issues
• Ensures proper root cause analysis and corrective action implementation
• Identifies recurring issues and drives systemic improvements
• Owns product changes during in-life phase, including engineering changes, updates, and configuration control
• Ensures changes are assessed for impact on performance, cost, certification, and customer operations
• Maintains alignment with product baselines and configuration management processes
• Supports the establishment and operation of the Product Review Board / Engineering Review Board for in-life product management
• Coordinates inputs and actions arising from Board reviews, including product changes and enhancements, software/firmware release plans, issue resolution and corrective actions
• Lifecycle and obsolescence management and alignment with supply chain risks

Conhecimentos

Problem-solving

Prioritization

Coordination

Cross-functional collaboration

Formação académica

Bachelor’s degree in Engineering/Telecommunications/Computer Science

Ferramentas

Jira

Confluence

Salesforce

Descrição da oferta de emprego

Intellian Technologies is seeking a Product Manager for In-Life Management to own the performance and evolution of FPA-based UT products in production and service. You will monitor reliability, performance, and customer experience while driving improvements and coordinating with engineering, operations, and support teams.

The role requires strong cross-functional collaboration, field issue resolution, and lifecycle management expertise to sustain product performance and enable cost-effective