In-House Service Engineer - Industrial Equipment

The Davis Companies; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Davis Companies in Norcross, GA is seeking an experienced In-House Service Engineer for a full-time, on-site role. You will provide technical support, troubleshooting, and equipment expertise to customers via phone, email, and video calls.

The ideal candidate will diagnose electromechanical issues, communicate clearly with customers, document activities in CRM, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.

Qualifications

• Experience troubleshooting industrial equipment and electromechanical systems.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly to customers.
• Experience using CRM systems and Outlook.

Responsibilities

• Provide technical support and troubleshooting for industrial equipment.
• Serve as primary customer contact for service inquiries.
• Diagnose electromechanical problems and recommend solutions.
• Document service activities in CRM.
• Collaborate with internal teams to support customer needs.
• Manage multiple priorities with responsiveness.

Skills

Troubleshooting

Electromechanical

Customer service

Independent work

Tools

CRM platforms

Microsoft Outlook

Business software

Job description

The Davis Companies in Norcross, GA is seeking an experienced In-House Service Engineer for a full-time, on-site role. You will provide technical support, troubleshooting, and equipment expertise to customers via phone, email, and video calls.

The ideal candidate will diagnose electromechanical issues, communicate clearly with customers, document activities in CRM, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.