In House Service Engineer

The Davis Companies; Norcross (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

The Davis Companies in Norcross, GA is seeking an experienced In-House Service Engineer for a full-time, on-site role. You will provide technical support, troubleshooting, and equipment expertise to customers via phone, email, and video calls.

The ideal candidate will diagnose electromechanical issues, communicate clearly with customers, document activities in CRM, and collaborate with internal teams to ensure timely issue resolution and high customer satisfaction.

Qualifications

• Experience troubleshooting industrial equipment and electromechanical systems.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly to customers.
• Experience using CRM systems and Outlook.

Responsibilities

• Provide technical support and troubleshooting for industrial equipment.
• Serve as primary customer contact for service inquiries.
• Diagnose electromechanical problems and recommend solutions.
• Document service activities in CRM.
• Collaborate with internal teams to support customer needs.
• Manage multiple priorities with responsiveness.

Skills

Troubleshooting

Electromechanical

Customer service

Independent work

Tools

CRM platforms

Microsoft Outlook

Business software

Job description

Our client is a leading provider of industrial manufacturing equipment and solutions, serving customers across a variety of industries. They are committed to delivering exceptional service, innovative technology, and responsive customer support to help their customers maximize productivity and operational performance.

Position Summary

We are seeking an experienced and customer-focused In-House Service Engineer to join a growing team in Norcross, GA. This role serves as a key point of contact for customers, providing technical support, troubleshooting assistance, and equipment expertise. The ideal candidate enjoys solving complex technical challenges while delivering a high level of service and building strong customer relationships.

This is a full-time, on-site position that combines hands‑on technical work with direct customer interaction via phone, email, and video conferencing.

Key Responsibilities

• Provide technical support and troubleshooting assistance for industrial equipment and systems.
• Serve as a primary customer contact for service-related inquiries and technical issues.
• Diagnose electromechanical equipment problems and recommend effective solutions.
• Review customer applications, samples, and equipment performance concerns.
• Communicate clearly and professionally with customers to ensure timely issue resolution.
• Document service activities and customer interactions within CRM systems.
• Collaborate with internal teams to support customer needs and drive successful outcomes.
• Manage multiple priorities while maintaining a high level of responsiveness and professionalism.

Qualifications

• Strong troubleshooting and technical problem-solving skills.
• Experience working with industrial equipment and electromechanical systems.
• Excellent communication and customer service skills.
• Ability to explain technical information clearly to customers and end users.
• Strong organizational skills with the ability to manage multiple priorities.
• Experience using CRM platforms, Microsoft Outlook, and other business software.
• Ability to work independently and take ownership of customer issues through resolution.
• Manufacturing industry experience preferred.

Why Join This Team?

• Opportunity to work directly with customers and make a visible impact.
• Collaborative and supportive work environment.
• Exposure to advanced industrial manufacturing technologies.
• Stable, growing organization with a strong commitment to customer success.