In-House Marketing Manager & Training Lead

Travel + Leisure Co.; Redmond (OR); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

Parental leave

Holidays

Wish day paid time to volunteer

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking an experienced Training Manager to lead onboarding, ongoing training, and coaching for a resort sales team. You will partner with department leaders to elevate new-hire performance, ensure excellent guest experiences, and drive program adoption across marketing initiatives.

You will need timeshare/vacation ownership familiarity, strong communication, and the ability to maintain a positive culture while achieving production and budget targets.

Qualifications

• High School diploma required; college degree preferred.
• Wyndham Destinations marketing experience required.
• Excellent written and verbal communication skills.
• Must be highly motivated with a positive attitude and good work ethic.
• Problem solving ability.
• Able to coach, counsel and motivate direct reports.
• Provide exceptional customer service to upset owners.
• Ability to negotiate effectively.
• Working knowledge of marketing databases.
• Must have Timeshare/Vacation Ownership experience.

Responsibilities

• Interview, onboard & train new team members.
• Conduct ongoing trainings.
• Coach and support new hires with department leaders.
• Conduct weekly trainings for underperforming reps.
• Welcome guests and overview resort activities and services.
• Support new technology rollouts and sales initiatives as SME.
• Book guests for owner updates by phone and in person.
• Maintain a positive culture and meet budget penetration goals.
• Prepare reports for management and disseminate marketing information.
• Coordinate with sales on marketing program changes.

Skills

Interviewing

Onboarding

Training delivery

Coaching

Customer service

Communication skills

Problem solving

Negotiation

Leadership

Timeshare/Vacation ownership

Education

High School diploma

College degree preferred

Tools

Marketing databases

Job description

Travel + Leisure Co. is seeking an experienced Training Manager to lead onboarding, ongoing training, and coaching for a resort sales team. You will partner with department leaders to elevate new-hire performance, ensure excellent guest experiences, and drive program adoption across marketing initiatives.

You will need timeshare/vacation ownership familiarity, strong communication, and the ability to maintain a positive culture while achieving production and budget targets.