In-Home Service & Installation Tech for Walk-In Tubs

Ferguson Enterprises, Inc.; Phoenix (AZ); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Life insurance

Job summary

Safe Step Walk-In Tub Company, a Ferguson company, seeks a Service & Installation Technician to diagnose, repair and install walk-in tubs in customers’ homes, delivering a professional and reassuring service and aiming for first‑time resolution.

Requires 2+ years of technical repairs, a valid state license, and strong communication with customers. Competitive benefits include health, dental, vision, PTO and a 401(k) with company match, with pay ranges varying by location.

Qualifications

• 2+ years of experience performing technical repairs, troubleshooting equipment, and resolving mechanical, plumbing, or residential service-related issues.
• Strong technical repair, diagnostic, and troubleshooting skills.
• Valid state issued license is required.
• Must be at least 18 years of age.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• High regard for quality assurance and customer service.
• Strong organizational and time-management skills with the ability to work independently.

Responsibilities

• Manage assigned service workload including contacting customers, scheduling service appointments, and planning efficient daily routes.
• Document completed work, findings, parts used, and any additional repairs or follow-up needed.
• Service, troubleshoot, and repair walk-in tubs and related products in customers’ homes.
• Diagnose mechanical, plumbing, and product-related issues and determine the appropriate repair.
• Maintain vehicle inventory and truck stock, account for parts used, and coordinate returns per procedures.
• Communicate with customers regarding the work and provide a professional experience.
• Educate customers on operation, use, and care of Safe Step product and answer questions.
• Identify recurring issues and communicate findings to management.
• Perform other installation, service, repair, and maintenance duties as assigned.
• Aim for 5-star reviews following company guidelines.

Skills

Technical repairs

Troubleshooting

Residential service

Customer service

Time management

Communication

Education

State license

Job description

Safe Step Walk-In Tub Company, a Ferguson company, seeks a Service & Installation Technician to diagnose, repair and install walk-in tubs in customers’ homes, delivering a professional and reassuring service and aiming for first‑time resolution.

Requires 2+ years of technical repairs, a valid state license, and strong communication with customers. Competitive benefits include health, dental, vision, PTO and a 401(k) with company match, with pay ranges varying by location.