In-Home Sales & Tech Support (Part Time)

Asurion; Raleigh (NC); On-site; USD 46,000 - 58,000; Part time

Benefits offered by this job

Mileage reimbursement

Phone stipend

Commission based on performance

Paid training

Job summary

Asurion is seeking a part-time In-Home Sales & Tech Support member in Raleigh, NC. The role includes meeting customers in their homes to provide sales and tech support, with responsibilities such as resolving tech issues and offering tailored product solutions.

The ideal candidate is comfortable in a sales environment, has a valid driver's license, and possesses strong communication and problem-solving skills. Benefits include an hourly rate, mileage reimbursement, and sales commissions.

Qualifications

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Proof of valid car insurance.
• A personal vehicle for customer service appointments.
• Efficient and adaptable communication skills.
• Flexibility to accommodate varying work hours.

Responsibilities

• Meet customers in-home and provide exceptional customer service.
• Resolve customers' tech issues with understandable solutions.
• Offer tailored solutions based on customer needs.

Skills

Sales environment

Communication skills

Problem-solving

Negotiation skills

Teamwork

Job description

In‑Home Sales & Tech Support

This is a local, in‑home field role requiring daily travel to customer residences— not Remote. Pay rate: $23.00 plus mileage reimbursement, phone stipend, and sales commission. Part‑time schedule: 5 evenings/week, 4:05pm to 9:00pm.

About the Role

We’re looking for In‑Home Sales & Tech Support to work during our busiest hours. This is an entry‑level role, ideal for someone starting their career, who enjoys talking to people and wants hands‑on sales experience.

What you can expect to do

As In‑Home Sales & Tech Support, you’ll be on the front lines helping customers through our Serve, Solve, Sell™ approach. You’ll start with paid training to prepare you to work independently in the field. You’ll learn our products and gain hands‑on sales experience while building skills in communication, negotiation, and problem‑solving. Ongoing coaching and mentoring will support your growth and help you stay confident and tech‑savvy.

• Serve: Meet customers in‑home, in‑office, or wherever they are. Asurion will pre‑schedule customer interactions, so you have the opportunity to effectively meet and surpass your sales targets. Provide exceptional customer service throughout the entire interaction, always prioritizing the customer first.
• Solve: Utilize your expertise to address and resolve customers’ tech issues, provide an understandable solution, regardless of their tech knowledge. Ensure customers leave with a resolution that works and a product that addresses their future tech needs.
• Sell: Leverage Asurion’s growing range of products to offer tailored solutions to customers. Listen actively to identify customer needs and position products uniquely to meet those needs. Use strong negotiation and communication skills— you know how to make a smooth pivot, and are highly motivated to get it right and make the appropriate sale.

What you’ll bring to the team

• Comfortable working in a sales environment with set targets.
• A valid driver’s license and satisfactory driving record with at least 1 year of driving experience.
• Proof of valid car insurance (excluded: Manhattan).
• A personal vehicle (excluding motorcycles). Customer service appointments are located in neighborhoods and cities surrounding your inventory warehouse.
• The maximum expected travel distance is 120 miles, one‑way.
• Work a varied 5‑day week schedule designed to meet customers on their timeline – this will include evenings, weekends, and holidays.
• A personal cell phone to keep in the know while on the job.
• Comfortable working around household pets.
• Efficient, adaptable, goal‑oriented and persuasive communication skills.
• Open‑minded with a passion for learning a wide range of skills that will carry through a variety of career paths.
• Naturally outgoing individual who thrives in human interaction.
• Flexibility to accommodate work hours that may vary based on business needs and market demand.

Benefits & Perks

• Base hourly rate is guaranteed for all hours worked and paid bi‑weekly.
• Earned pay can now be accessed early.
• Uncapped commissions based on your sales performance paid bi‑weekly.
• Mileage reimbursement based on IRS guidelines paid weekly.
• $35 phone stipend paid monthly.
• Three weeks paid training where your success is our top priority.

Health and Safety

At Asurion, employee health and safety are our top priority. Meeting customers at their homes creates a great customer experience. So we work hard to ensure all employees feel safe doing their work.

Equal Opportunity Employer

Asurion is an equal opportunity employer. We hire the best available person for the job regardless of marital status, sex, gender orientation, age, religious belief, race, nationality and ethnic origin, color, or disability.