In-Home Patient Care & Device Coordinator

Converge Medical Technology, LLC.; Houston (TX); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401k with matching

FSA/HSA options

Job summary

Converge Medical Technology, LLC. is seeking an in-person Patient Care Coordinator to deliver hands-on device support and patient education in the homes of patients with chronic back and neck pain.

You will collaborate with clinical operations to schedule deliveries and service devices, while collecting outcomes to support ongoing care. The role requires clinical understanding, strong communication, and the ability to work independently within a travel-heavy schedule in the Houston area.

Qualifications

• Associate's degree or higher in a health-related field.
• Preferred concentration in exercise physiology, athletic training, exercise science, or physical education.
• Experience with CRM and documenting systems is a plus.

Responsibilities

• Coordinate with Clinical Operations to schedule device deliveries and pick-ups.
• Deliver, set up, service, and retrieve devices in patients' homes.
• Educate patients on proper device use, treatment protocols, and troubleshooting.
• Collect patient outcomes and feedback to support ongoing care.
• Apply clinical judgment to evaluate patient progress and determine next steps.
• Conduct regular phone and virtual check-ins to support adherence and motivation.
• Address patient concerns related to treatment tolerance, compliance, or device function.
• Escalate urgent clinical or device issues to appropriate internal teams.
• Provide follow up patient monitoring as needed.
• Maintain accurate patient documentation and provider updates.
• Track patient outreach, activity, and outcomes in Salesforce and internal systems.

Skills

Communication

Organization

Time management

Independent judgment

Device troubleshooting

Customer education

CRM familiarity

Driving

Education

Associate's degree or higher in health-related field

Preferred concentration in exercise physiology / athletic training

Tools

Salesforce

Job description

Converge Medical Technology, LLC. is seeking an in-person Patient Care Coordinator to deliver hands-on device support and patient education in the homes of patients with chronic back and neck pain.

You will collaborate with clinical operations to schedule deliveries and service devices, while collecting outcomes to support ongoing care. The role requires clinical understanding, strong communication, and the ability to work independently within a travel-heavy schedule in the Houston area.