InPerson Patient Care Coordinator

Converge Medical Technology; Houston (TX); On-site; USD 50,000 - 61,000; Full time

Job summary

Converge Medical Technology is seeking an in-person Patient Care Coordinator to support patients with device delivery, education, and treatment adherence in their homes throughout the Houston area. You will coordinate schedules with clinical operations and ensure a positive patient experience.

The role requires a health-related degree, 2–3 years of care-facing experience, strong communication, and the ability to troubleshoot devices.

Qualifications

• Associate degree or higher in a health-related field is required.
• 2–3 years of experience in clinical or client-facing settings are preferred.
• Strong communication, organization, and time-management skills are essential.
• Ability to troubleshoot medical devices.
• Valid driver's license and ability to lift up to 75 lbs.

Responsibilities

• Coordinate device deliveries, set up, and pickups at patients' homes.
• Educate patients on device use and care protocols.
• Monitor patient progress and ensure treatment adherence.
• Maintain accurate documentation and HIPAA compliance.
• Collaborate with intake, clinical operations, and sales teams.

Skills

Communication

Organizational skills

Time management

Problem solving

CRM systems

Salesforce

Driver's license

Medical device troubleshooting

Education

Associate degree in health-related field

Tools

Salesforce CRM

Job description

Exciting In-Person Patient Care Coordinator Opportunity! Be the hands-on support behind life-changing pain management—bringing care, education, and innovative solutions directly into patients' homes while ensuring they stay engaged, compliant, and on track toward recovery.

At Converge Medical Technology, we provide game-changing technology with empowering, personalized patient services as part of our in-home, multidisciplinary programs for chronic low back and neck pain. Our passion is to change people's lives. The genuine care and healing of our patients is our highest mission, and our goal is to help them get back to doing the things they love.

Our In-Person Patient Care Coordinators play a critical role in delivering exceptional patient experiences. By combining clinical judgment, patient education, and hands-on device management, you ensure patients receive safe, effective care while completing their treatment programs successfully.

Details:

• Location: Travelling in Houston, TX and surrounding area
• Pay Range: $55,000

Key Responsibilities:

Deliver Patient Care & Device Support:

• Coordinate with Clinical Operations to schedule device deliveries and pick-ups.
• Deliver, set up, service, and retrieve devices in patients' homes.
• Educate patients on proper device use, treatment protocols, and troubleshooting.
• Collect patient outcomes and feedback to support ongoing care.

Monitor Progress & Ensure Compliance:

• Apply clinical judgment to evaluate patient progress and determine next steps.
• Conduct regular phone and virtual check-ins to support adherence and motivation.
• Address patient concerns related to treatment tolerance, compliance, or device function.
• Escalate urgent clinical or device issues to appropriate internal teams.
• Provide follow up patient monitoring as needed.

Documentation & Compliance:

• Maintain accurate patient documentation, including progress notes and provider updates.
• Prepare documentation supporting medical necessity, authorizations, appeals, and billing.
• Track patient outreach, activity, and outcomes in Salesforce and internal systems.
• Follow HIPAA, Department of Labor regulations, and company policies.

Inventory & Operational Support:

• Manage device inventory, storage units, and equipment transfers.
• Replace defective units in coordination with warehousing.
• Safely operate and maintain a company-issued vehicle per fleet policy.

Collaboration:

• Partner with intake, collections, clinical operations, and sales teams to ensure seamless patient care and satisfaction.
• Perform other duties as assigned.

Qualifications:

• Associate's degree or higher in a health-related field with preferred concentration in exercise physiology, athletic training, exercise science, or physical education.
• 2–3 years of experience working with patients in a clinical or care-focused setting or with clients as a personal trainer, athletic trainer or physical therapy assistant preferred.
• Strong understanding of anatomy, musculoskeletal conditions, and injury recovery.
• Excellent communication, organization, and time-management skills.
• Ability to exercise independent judgment, solve problems, and manage patient concerns.
• Comfort using CRM and documentation systems (Salesforce preferred).
• Mechanically inclined with the ability to troubleshoot medical devices.
• Valid driver's license and ability to regularly lift and transport equipment up to 75 lbs.
• Mission-driven, patient-focused, team-oriented, and eager to continuously grow.

Why choose Converge Medical Technology?

Our mission is Fun, Family, and Freedom. We encourage our team members to have fun at work, prioritize their family and work/ life balance, and have the freedom to improve how we do things. We offer medical, dental, and vision insurance, short- & long-term disability, FSA/ HSA options, 401k with matching, and so many more. Come and join a company that values its team as much as its growth!

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