In-Home Hearing Tech & Training Specialist - Flexible Part-Time

Sorenson Communications; Atlanta (GA); On-site; USD 21,000 - 30,000; Part time

Job summary

Sorenson Communications seeks a customer‑oriented Installer/Trainer to set up CaptionCall phones in customers' homes and train users on features. The role involves hands-on guidance, service promotion, and occasional travel to events. It suits independent workers who value flexible, part‑time hours with growth potential.

The position emphasizes reliable, patient instruction, keeping clear records, and collaborating with local teams to expand reach in the community.

Qualifications

• Minimal computer familiarity and prior tech use.
• Experience in hearing health is preferred.
• Experience working with seniors is desirable.

Responsibilities

• Install and troubleshoot CaptionCall phones.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Create lead generation activities and generate referrals.
• Attend and participate in trade shows and other corporate events as assigned.
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business.
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events.
• Complete service calls as assigned.
• Accurately maintain customer records.
• Complete required reports and submit invoices and feedback on customer interactions.
• Retrieve and clean phones of former customers.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Adapt to new responsibilities as necessary.
• Other duties as assigned.

Skills

Basic computer knowledge

Experience in hearing health field

Experience with senior citizens

Education

High School Diploma or GED

Job description

Sorenson Communications seeks a customer‑oriented Installer/Trainer to set up CaptionCall phones in customers' homes and train users on features. The role involves hands-on guidance, service promotion, and occasional travel to events. It suits independent workers who value flexible, part‑time hours with growth potential.

The position emphasizes reliable, patient instruction, keeping clear records, and collaborating with local teams to expand reach in the community.