Service Technician

Jobvite, Inc.; Madison (WI); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Paid holidays

Tuition assistance

Stock purchase plan

Job summary

Fireside Hearth and Home in Madison, WI is seeking a Service Technician to perform in-home service calls for fireplaces, inserts, stoves, and facings. You will diagnose components, startups, and orient homeowners while upholding high quality standards.

No prior fireplace repair experience is required; on-the-job training is provided. You will use hand and power tools, communicate effectively with customers, and contribute to safety-focused service delivery within a leading hearth products team.

Qualifications

• No fireplace repair experience required; on-the-job training available.
• Must be comfortable using hand and power tools to service equipment.
• Strong customer service skills and safe work practices.

Responsibilities

• Diagnose and repair fireplace components to manufacturer specs (ignition, gas, venting, mechanical, house pressure).
• Initiate fireplace startups and homeowner orientations.
• Learn Fireside’s product line to upsell service parts and accessories.
• Communicate clearly with customers to ensure quality service delivery.
• Follow company safety standards and procedures.

Skills

Mechanical aptitude

Customer service

Valid driver’s license

Physical ability

Education

High School Diploma or equivalent

Tools

Hand tools

Power tools

Job description

Fireside Hearth and Home (FHH) is looking to add a Service Technician in Madison WI.

Fireside Hearth & Home is the world’s largest and leading fireplace installing distributor and retail dealer in North America and a subsidiary of Hearth & Home Technologies – the largest manufacturer of fireplace products and an HNI Corporation operating company . Fireside is a team of 400+ hearth experts located across 6 regions, 12 states and 29 branches across the USA . Check us out at www.fireside.com .

We are currently seeking a Service Technician to provide professional in-home service calls on fireplaces, inserts, stoves, and facings.

Responsibilities:

• Use diagnostic tools to diagnose and repair fireplace components to resolve operating problems according to manufacturer’s specifications (including and not limited to ignition systems, gas pressures, venting, mechanical, and house pressure).
• Initiate fireplace startups and perform homeowner orientations.
• Learn Fireside’s product line to sell after-market service parts, products, and accessories to consumers.
• Effectively communicate with customers to ensure services are completed and meet quality standards.
• Follow all company Safety standards and procedures.

Qualifications:

• No experience repairing fireplaces required – you will work with an experienced technician to learn on the job .
• Candidates must have experience working with hand and power tools, be mechanically inclined, and possess excellent customer service skills.
• HVAC or electrical knowledge is a plus.
• Candidates must be able to lift 50+ lbs.
• High School Diploma or equivalent.
• You must be 18 years of age, have a valid driver's license and meet our driving standards.

What is in it for you?

• Competitive compensation with opportunities for growth
• Cash Profit Sharing (after one year of employment)
• Discounted Stock Purchase Plan
• Paid Time Off
• Paid Holidays
• Tuition Assistance
• This position offers an opportunity for new experiences, development, and future career opportunities within HNI Corporation

About Working for Hearth & Home Technologies

Hearth & Home Technologies is a part of the Residential Building Products segment of HNI Corporation ( NYSE: HNI ) . We are the world’s leading manufacturer and marketer of hearth products, which include a full array of gas, electric, wood, and pellet-burning fireplaces, inserts, stoves, facing and accessories .

Since 1951, Fireside Hearth & Home has been making the fireplace selection and installation process easy by offering the best sales and service experience possible . We are fireplace experts focused on the latest trends, technologies, and brands to offer you the best solutions .

In addition to your salary, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision Insurance, Health Savings Account, Disability Benefits, Life Insurance, Paid Time Off and Holidays, and Retirement Benefits). Hearth & Home Technologies benefits are subject to eligibility requirements. Our company endeavors to make www.hearthnhome.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 952-985-6000 or via email at [e-mail]. The Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.