In-Home Appliance Technician & Customer Care Expert

GE Appliances; Nashville, Northern (TN, KY); Hybrid; USD 33,000 - 47,000; Full time

Benefits offered by this job

Service van

Laptop & smartphone

Uniforms & tools

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition reimbursement

Paid vacation

Paid holidays

Career growth

Technical training

Job summary

GE Appliances, a Haier company, is seeking an Appliance Service Technician to diagnose and repair GE appliances in Nashville, TN. You’ll combine hands-on repair skills with customer service, promoting service plans and accessories to deliver lasting value for customers.

Work with a dedicated Bodewell team, enjoy competitive hourly pay, a company vehicle, paid training, and comprehensive benefits from day one, with ongoing career growth opportunities and tuition reimbursement.

Qualifications

• HS Diploma or GED is required.
• 1+ years of experience with appliance repair, electrical, mechanical, HVAC, or property maintenance.
• Ability to diagnose and repair major appliances.
• Excellent customer service and communication skills.
• Basic computer aptitude including Microsoft Outlook and Microsoft Teams.

Responsibilities

• Diagnose and complete in-home repairs on GE Appliances' major appliances.
• Recommend repair vs replacement based on cost-effectiveness and customer needs.
• Promote and sell service contracts, water filters, and related products/appliances.
• Operate the Bodewell service van to customer locations.
• Document repairs, routes, and work activities.
• Participate in training sessions, meetings, and events to maintain expertise.
• Manage inventory and maintenance of the service vehicle.
• Deliver high-quality service and maintain customer satisfaction.
• Follow safety protocols.

Skills

appliance repair

customer service

diagnostics

communication

driver's license

deescalation

wiring diagrams

SOFTWARE/CRM experience

Education

HS Diploma or GED

CFC Certification

Tools

Microsoft Outlook

Microsoft Teams

CRM (Salesforce)

Job description

GE Appliances, a Haier company, is seeking an Appliance Service Technician to diagnose and repair GE appliances in Nashville, TN. You’ll combine hands-on repair skills with customer service, promoting service plans and accessories to deliver lasting value for customers.

Work with a dedicated Bodewell team, enjoy competitive hourly pay, a company vehicle, paid training, and comprehensive benefits from day one, with ongoing career growth opportunities and tuition reimbursement.