In Clinic Visit Facilitator- Dermatology

Fairview Health Services; Minneapolis (MN); On-site; USD 30,000 - 39,000; Part time

Job summary

Fairview Health Services in Minneapolis seeks an In Clinic Visit Facilitator to join the Dermatology Care Team. This casual/on-call, 0.01 FTE role supports patient prep, rooming, and follow-up coordination in a fast-paced clinic setting.

Ideal candidates have 1 year of customer service, are tech-savvy, and may be nursing/medical/health student with knowledge of Epic Health Records. This position emphasizes patient experience and seamless provider support.

Qualifications

• 1 year of customer service experience.
• Proficient with technology (computer hardware and programs, smartphones/tablets).
• Epic Health Records experience is a plus.

Responsibilities

• Prepare patients for appointments and ensure medical records are ready.
• Assist in rooming during visits and document vitals and medication review.
• Prepare exam rooms and stock supplies.
• Support patient connection to the provider and enhance the patient experience.
• Assist with scheduling and coordinating follow-up appointments.
• Communicate effectively with patients, providers and health professionals.

Skills

Customer service

Tech-savviness

Communication

Telephonic experience

Education

Nursing/Medical/Social Work/Psychology/Pharmacy student

Nursing Assistant program

Emergency Medical Technician program

Health Unit Coordinator program

Tools

Epic Health Records

Job description

Job Overview

Fairview has an immediate opening for an In Clinic Visit Facilitator to join our Dermatology Care Team at our Clinics and Surgery Center in Minneapolis. This is a 0.01 FTE (Casual/On-Call position), non-benefits-eligible opening. Clinic Hours of Operation are Monday–Thursday: 7:00AM–6:00PM and Friday: 7:00AM–5:00PM. NO WEEKENDS!

Responsibilities

• Prepare patients for their appointments including communicating with patients in advance of their scheduled appointment as needed to ensure medical records are collected, received and available for visit if applicable.
• Assist in the rooming process at the time of the in person visit by collecting and documenting pertinent information such as the reason for their visit, patient reported medication review, vitals collection with automated vitals machine and applicable health questionnaires.
• Prepare exam rooms and stock supplies
• Supports the patient connection to the provider for the visit and serves as a resource ensuring a positive patient/provider experience.
• Completes visit wrap-up ensuring the after-visit summary is provided and patients are aware of recommendations for follow up. This may include assisting with scheduling and coordinating follow-up appointments.
• Communicates effectively with patients, providers and other health professionals, demonstrating comfort in person and with virtual technologies.

Required Qualifications

• 1 year of customer service experience
• Proficient with technology (computer hardware and programs, smart devices such as phones or tablets)

Preferred Qualifications

• Current nursing, medical, social work, psychology, or pharmacy student
• Successful completion of, Nursing Assistant, Emergency Medical Technician, Heath Unit Coordinator program
• Medical terminology
• Epic Health Records
• Telephonic customer experience