In-Branch Member Experience Specialist

7 17 Credit Union; Streetsboro, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

7 17 Credit Union is seeking a Personal Service Representative in Streetsboro, OH to greet members and handle transactions with enthusiasm and accuracy. You will guide customers through deposits, loans, and online banking, delivering friendly, professional service.

Focus on needs assessment to match solutions, maintain privacy and compliance, and build lasting relationships while supporting daily branch operations.

Qualifications

• High school diploma or equivalent required.
• Minimum 9 months of experience as an MSR/related role.
• Strong customer service, communication and accuracy essential.

Responsibilities

• Greet and assist members and visitors in a professional manner.
• Handle branch transactions, cash handling and deposits accurately.
• Support remote services and online/mobile banking assistance.
• Build member relationships and refer appropriate products and services.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Problem-solving

Education

High school diploma or equivalent

Tools

Computer skills

Job description

7 17 Credit Union is seeking a Personal Service Representative in Streetsboro, OH to greet members and handle transactions with enthusiasm and accuracy. You will guide customers through deposits, loans, and online banking, delivering friendly, professional service.

Focus on needs assessment to match solutions, maintain privacy and compliance, and build lasting relationships while supporting daily branch operations.