In-Branch Digital Banking Concierge

mtb; City of Syracuse (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank in Syracuse, NY is seeking a Branch Customer Service Associate to deliver an exceptional in-person experience. You will help customers with needs, demonstrate digital options, handle transactions, and support lobby management with a friendly, knowledgeable approach.

You will balance cash, process transfers, and follow bank policies while maintaining risk controls and regulatory compliance. Strong communication and organizational skills are essential for success.

Qualifications

• High school diploma or GED; 6 months customer service experience.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to deliver exceptional customer service.
• Well-organized and time-management skills.
• Prioritization skills; internet user-level proficiency.

Responsibilities

• Provide exceptional service by understanding customer needs and delivering solutions.
• Balance and process customer transactions accurately following bank policy.
• Address escalated account services issues to resolution and log complaints.
• Support branch operations (cash ordering, vault, ATM, wires).
• Adhere to compliance, AML/KYC, and risk-control standards.

Skills

Verbal communication

Interpersonal skills

Exceptional customer service

Time management

Prioritization

Internet proficiency

Organization

Education

High school diploma or GED

Job description

M&T Bank in Syracuse, NY is seeking a Branch Customer Service Associate to deliver an exceptional in-person experience. You will help customers with needs, demonstrate digital options, handle transactions, and support lobby management with a friendly, knowledgeable approach.

You will balance cash, process transfers, and follow bank policies while maintaining risk controls and regulatory compliance. Strong communication and organizational skills are essential for success.