In-Branch Client Experience Banker

Bank of America Corporation; Wichita (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of America Corporation seeks a client‑facing associate at our financial center. You will engage clients in lobby activities, guide them to self‑service tools, and accurately process cash transactions while learning each client’s financial priorities.

Key duties include building relationships, following compliant processes, and partnering with experts in lending, investments and small business to connect clients with suitable solutions. Weekend hours may be required.

Qualifications

• Customer-focused with a strong work ethic and results orientation.
• Ability to build relationships and provide solutions.
• Comfort engaging all clients and educating them on self‑service tools.
• Willingness to work weekends and extended hours.
• Experience in financial services is a plus.
• Bachelor’s degree or business-related Associate’s degree preferred.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines while complying with laws.
• Collaborates with small business, lending and investments experts to grow knowledge.
• Manages center traffic, appointments and outbound calls.
• Drives the client experience and cash handling responsibilities.

Skills

Customer focus

Sales oriented

Communication skills

Problem solving

Time management

Teamwork

Education

Bachelor’s Degree or business‑relevant Associate’s Degree

Job description

Bank of America Corporation seeks a client‑facing associate at our financial center. You will engage clients in lobby activities, guide them to self‑service tools, and accurately process cash transactions while learning each client’s financial priorities.

Key duties include building relationships, following compliant processes, and partnering with experts in lending, investments and small business to connect clients with suitable solutions. Weekend hours may be required.