Client Experience Banker

Bank of America; Danville (CA); Presencial; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Benefits eligible

Competitive pay

Descripción de la vacante

Bank of America is seeking an in-branch associate to assist clients with transactions via self-service resources and staff-assisted channels. The role emphasizes building relationships, identifying financial solutions, and delivering a high-quality client experience while adhering to regulatory guidelines.

The position requires strong communication, adaptability, and a willingness to work varied shifts, including weekends, across multiple financial centers within commuting distance.

Formación

• Enthusiastic, self-starter with strong work ethic and results focus
• Effective collaboration and relationship-building abilities
• Passion and drive to enhance client financial lives
• Ability to identify client solutions based on needs
• Clear communicator comfortable engaging diverse clients
• Able to learn new information and tech platforms
• Educate clients on self-service banking (ATM/online/mobile)
• Strong problem-solving and critical thinking
• Follow established laws and bank guidelines
• Effective time and capacity management
• Willing to work weekends or extended hours across centers

Responsabilidades

• Execute the bank's risk culture and strive for operational excellence
• Build relationships with clients to meet financial needs
• Follow processes and guidelines to act in clients' and bank's best interests
• Grow knowledge by partnering with experts in small business, lending, and investments
• Manage center traffic, appointments, and outbound calls effectively
• Drive the client experience and service quality
• Handle cash responsibilities efficiently

Conocimientos

Adaptability

Customer Focus

Relationship Building

Problem Solving

Communication

Educación

High School Diploma

Descripción del empleo

Bank of America is seeking an in-branch associate to assist clients with transactions via self-service resources and staff-assisted channels. The role emphasizes building relationships, identifying financial solutions, and delivering a high-quality client experience while adhering to regulatory guidelines.

The position requires strong communication, adaptability, and a willingness to work varied shifts, including weekends, across multiple financial centers within commuting distance.