In-Branch Relationship Banker & Client Advisor

Bank of America; Bloomfield Hills (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate on self-service options, and process cash transactions efficiently. You will build relationships, identify client needs, and connect customers to banking solutions while adhering to laws and risk controls.

Role requires ability to work with teams across lending, investments, and small business services. Flexible for weekends or extended hours as needed, with a 40-hour work week.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for new and existing clients based on needs.
• Communicates confidently with diverse clients and adapts to new tech.

Responsibilities

• Executes risk culture and strives for operational excellence.
• Builds client relationships to meet financial needs.
• Follows processes and regulatory guidelines daily.
• Grows knowledge by partnering with experts in small business, lending, investments.
• Manages branch traffic, appointments, and outbound calls.
• Drives the client experience and ensures service quality.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Relationship Building

Client Experience Branding

Client Management

Client Solutions Advisory

Prospecting

Pipeline Management

Education

High School Diploma

Job description

Bank of America is seeking a customer-focused associate to engage clients in the lobby, educate on self-service options, and process cash transactions efficiently. You will build relationships, identify client needs, and connect customers to banking solutions while adhering to laws and risk controls.

Role requires ability to work with teams across lending, investments, and small business services. Flexible for weekends or extended hours as needed, with a 40-hour work week.