IMT Clinical Support Representative

Upstate Medical University; City of Syracuse (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Upstate Medical University in Syracuse, NY is seeking an IMT Clinical Support Representative. This role involves providing first line support to hospital staff through rounds, pages, and phone calls, ensuring efficient communication and documentation of issues.

The ideal candidate will have an Associate's Degree in a healthcare field and at least 2 years of relevant experience. This position requires strong computer and communication skills, along with the ability to work rotating shifts including weekends and holidays.

Qualifications

• Minimum of 2 years of relevant healthcare-related experience.
• Equivalent combination of education and experience may be considered.

Responsibilities

• Provides first line support to hospital staff through various means of communication.
• Documents and escalates issues to IMT teams.
• Maintains knowledge of IMT systems and provides end user training as assigned.

Skills

Computer skills

Written communication skills

Oral communication skills

Interpersonal skills

Time management skills

Education

Associate's Degree in a healthcare related field

Job description

Job Summary

The IMT Clinical Support Representative provides first line support to hospital staff including nurses and providers through rounds, pages, support tickets, and phone calls, and serves as a liaison between end users and IMT. Issues are documented and escalated to IMT teams as appropriate following established support pathways. The representative maintains a basic knowledge of IMT systems and operational workflows, and provides end user training as assigned.

Minimum Qualifications

• Associate's Degree in a healthcare related field and a minimum of 2 years relevant healthcare related experience, or an equivalent combination of education and experience.
• Excellent computer, written/oral communication, interpersonal, and time management skills.

Work Days

Rotating shifts, on-call, weekends, and holidays.