IT Technician

Revel Staffing; San Diego (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Revel Staffing in San Diego, CA seeks a help desk specialist to respond to inbound calls, tickets, and emails from clinical and administrative staff. You will provide first-level IT support for password resets, VPN access, EMR/EHR issues, and standard software problems.

The role requires HIPAA training, a high school diploma or GED, and strong communication skills. Documentation and confidentiality are essential, with escalation for complex issues as needed.

Qualifications

• HS diploma or GED is required.
• Active HIPAA compliance credential or training is required.
• 1+ year of IT help desk or related experience preferred.
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business apps.
• Strong verbal and written communication and attention to detail.

Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff.
• Provide first-level technical support for common IT issues and basic troubleshooting.
• Follow documented procedures and update knowledge base articles.
• Accurately document incidents, steps, actions, and resolutions in the ticketing system.
• Escalate complex issues to higher-level support as needed.
• Provide professional, patient, and customer-focused support to users.
• Maintain confidentiality and HIPAA compliance in handling data.
• Support increased ticket volume during peak periods and projects.
• Assist with basic user account setup and access changes as needed.

Skills

Windows OS

Email clients

Communication skills

Documentation

Education

High school diploma or GED

Tools

Ticketing system

VPN access

MS Office / Email

Job description

Key Responsibilities

• Respond to inbound help desk calls, tickets, and emails from clinical and administrative staff
• Provide first-level technical support for common IT issues, including:
  • Password resets and account lockouts
  • EMR/EHR and healthcare application access issues
  • VPN, email, and connectivity problems
  • Basic software and hardware troubleshooting
• Follow documented procedures, knowledge base articles, and internal support workflows
• Accurately document incidents, troubleshooting steps, actions taken, and resolutions in the ticketing system
• Escalate complex technical issues to higher-level support, application teams, or IT leadership as needed
• Provide professional, patient, and customer-focused support to users of varying technical skill levels
• Maintain strict confidentiality and protect patient, employee, and organizational data in accordance with HIPAA and company policies
• Support increased ticket and call volume during peak periods, system updates, and special projects
• Assist with basic user account setup, access changes, and application support as needed

Required Qualifications

• High school diploma or GED required
• Active HIPAA compliance credential or training required
• 1+ year of IT help desk, service desk, technical support, or related experience preferred
• Basic understanding of Windows, email, user accounts, passwords, VPN, and common business applications
• Strong verbal and written communication skills
• Customer-first mindset with the ability to remain calm, professional, and helpful under pressure
• Strong attention to detail and ability to accurately document support activity
• Ability to handle confidential information with professionalism and discretion