IMS & VoLTE Network Support Engineer - Hybrid

HCLTech

Atlanta (GA)

Hybrid

USD 78,000 - 148,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCLTech is seeking a Network Technology Support Engineer to join our team in Atlanta or Dallas. This role is full-time or contract, onsite/hybrid, focusing on SIP and Nokia IMS knowledge within IMS space products such as VoLTE and E-911.

You will handle advanced fault isolation, incident management, and service restoration across a 24x7 environment. The ideal candidate has 7+ years in telecom network operations, strong IP/SIP/IMS expertise, and the ability to collaborate with engineering,

Qualifications

7+ years of related technical experience supporting telecommunications, network operations, core network, service assurance, or advanced technology platforms.
Strong understanding of IP networking, SIP signaling, IMS, VoLTE, mobility core, optical transport, cloud/network virtualization, or related technologies.
Experience troubleshooting complex production issues using alarms, logs, traces, packet captures, performance metrics, and monitoring tools.
Ability to work effectively in high-pressure operational environments, including service-impacting incidents, escalations, and time-sensitive restoration activities.
Demonstrated ability to partner across engineering, operations, vendor, and business teams to drive resolution of complex technical problems.

Responsibilities

Troubleshooting and technical support for complex network, platform, and service issues across IMS, Mobility, Optical, IP Core, SIP/IP, Unix/Linux, Cloud, VoLTE, FirstNet, and related technologies.
Monitor alarms, KPIs, dashboards, logs, traces, and system performance to identify service-impacting conditions and drive timely resolution.
Incident response, fault isolation, service restoration, escalation management, root cause analysis, and post-incident improvement activities.
Coordinate with Network Engineering, Operations, vendors, Tier 3 support, DevOps teams, business partners, and customer-facing organizations to resolve complex technical issues.
Support software, hardware, application, configuration, and network lifecycle activities, including testing, deployment validation, maintenance support, and new service introduction.
Analyze trends, recurring issues, and operational gaps to recommend improvements that strengthen network reliability, service assurance, automation, and operational efficiency.