Network Technology Support Engineer

HCLTech; Atlanta (GA); Hybrid; USD 78,000 - 148,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

HCLTech is seeking a Network Technology Support Engineer to join our team in Atlanta or Dallas. This role is full-time or contract, onsite/hybrid, focusing on SIP and Nokia IMS knowledge within IMS space products such as VoLTE and E-911.

You will handle advanced fault isolation, incident management, and service restoration across a 24x7 environment. The ideal candidate has 7+ years in telecom network operations, strong IP/SIP/IMS expertise, and the ability to collaborate with engineering,

Qualifications

• 7+ years of related technical experience supporting telecommunications, network operations, core network, service assurance, or advanced technology platforms.
• Strong understanding of IP networking, SIP signaling, IMS, VoLTE, mobility core, optical transport, cloud/network virtualization, or related technologies.
• Experience troubleshooting complex production issues using alarms, logs, traces, packet captures, performance metrics, and monitoring tools.
• Ability to work effectively in high-pressure operational environments, including service-impacting incidents, escalations, and time-sensitive restoration activities.
• Demonstrated ability to partner across engineering, operations, vendor, and business teams to drive resolution of complex technical problems.

Responsibilities

• Troubleshooting and technical support for complex network, platform, and service issues across IMS, Mobility, Optical, IP Core, SIP/IP, Unix/Linux, Cloud, VoLTE, FirstNet, and related technologies.
• Monitor alarms, KPIs, dashboards, logs, traces, and system performance to identify service-impacting conditions and drive timely resolution.
• Incident response, fault isolation, service restoration, escalation management, root cause analysis, and post-incident improvement activities.
• Coordinate with Network Engineering, Operations, vendors, Tier 3 support, DevOps teams, business partners, and customer-facing organizations to resolve complex technical issues.
• Support software, hardware, application, configuration, and network lifecycle activities, including testing, deployment validation, maintenance support, and new service introduction.
• Analyze trends, recurring issues, and operational gaps to recommend improvements that strengthen network reliability, service assurance, automation, and operational efficiency.

Skills

IP networking

SIP signaling

IMS/VoLTE

Mobility core

Cloud/Network virtualization

Incident management

Root cause analysis

Education

Bachelor’s degree in engineering, Computer Science, Information Technology, Telecommunications, Mathematics, Science, Operations, or related field

Tools

Unix/Linux

Network observability tools

Automation tools

Job description

HCLTech is looking for a highly talented and self- motivated Network Technology Support Engineerto join it in advancing the technological world through innovation and creativity.

Job Title: Network Technology Support Engineer

Location: Atlanta, GA or Dallas, TX (onsite/hybrid)

Position Type: Full-time or Contract any

Summary:

• Application support only, with Focus on knowledge of SIP and Nokia IMS solutions is key
• The applications in scope are in the IMS space with several sub products, VoLTE, FirstNet, CALEA, CVOIP, E-911, etc.
• Infrastructure support is not in scope, but knowledge of infrastructure is helpful to understand the interaction between infrastructure and application

Detailed JD –

We are seeking an experienced Engineer to provide advanced technical support for large-scale, mission-critical communications networks. In this role, you will help ensure the reliability, performance, and continuous operation of complex IMS, Mobility, Optical, IP Core, VoLTE, Cloud based, and advanced communication platforms. You will serve as a technical resource for complex fault isolation, service restoration, lifecycle support, implementation readiness, event management, and operational improvement across a 24x7 network environment.

What You’ll Do

• Troubleshooting and technical support for complex network, platform, and service issues across IMS, Mobility, Optical, IP Core, SIP/IP, Unix/Linux, Cloud, VoLTE, FirstNet, and related technologies.
• Monitor alarms, KPIs, dashboards, logs, traces, and system performance to identify service-impacting conditions and drive timely resolution.
• Incident response, fault isolation, service restoration, escalation management, root cause analysis, and post-incident improvement activities.
• Coordinate with Network Engineering, Operations, vendors, Tier 3 support, DevOps teams, business partners, and customer-facing organizations to resolve complex technical issues.
• Support software, hardware, application, configuration, and network lifecycle activities, including testing, deployment validation, maintenance support, and new service introduction.
• Analyze trends, recurring issues, and operational gaps to recommend improvements that strengthen network reliability, service assurance, automation, and operational efficiency.

Required Qualifications

• 7+ years of related technical experience supporting telecommunications, network operations, core network, service assurance, or advanced technology platforms.
• Strong understanding of IP networking, SIP signaling, IMS, VoLTE, mobility core, optical transport, cloud/network virtualization, or related communications technologies.
• Experience troubleshooting complex production issues using alarms, logs, traces, packet captures, performance metrics, and monitoring tools.
• Ability to work effectively in high-pressure operational environments, including service-impacting incidents, escalations, and time-sensitive restoration activities.
• Demonstrated ability to partner across engineering, operations, vendor, and business teams to drive resolution of complex technical problems.

Work Environment and Expectations

• This is an individual contributor role with significant technical ownership and influence.
• The role may require participation in 24x7 support coverage, incident bridges, maintenance windows, on-call rotations, or after-hours escalation support based on business needs.
• The position requires strong judgment, ownership, collaboration, and the ability to prioritize effectively in a fast-paced network operations environment.
• Work may involve supporting compliance with applicable environmental, safety, and operational requirements related to network infrastructure and field-supported assets.

Preferred Qualifications

• Bachelor’s degree in engineering, Computer Science, Information Technology, Telecommunications, Mathematics, Science, Operations, or a related field.
• Hands-on experience with IMS network elements, SIP call flows, VoLTE, FirstNet, cloud-native network functions, Unix/Linux systems, automation, or network observability tools.
• Experience with incident management, root cause analysis, change management, maintenance validation, lifecycle planning, and vendor escalation processes.
• Relevant technical certifications or advanced training in networking, telecommunications, cloud platforms, Linux/Unix, ITIL, automation, or vendor-specific network technologies.

Pay and Benefits

• Pay Range Min: $78,000/ year
• Pay Range Max: $148,000/ year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.