Hybrid VoIP Support Engineer: Master SIP & Call Quality

Verizon Communications

Cary (NC)

Hybrid

USD 75,000 - 105,000

Full time

8 days ago

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Job summary

Verizon Communications in Cary, NC is seeking a skilled VoIP Support Engineer to join our voice repair operations team, providing end-to-end troubleshooting across voice products, IP networks, and signaling protocols.

You’ll dive into packet captures, analyze SIP/RTP call flows, review call records, and collaborate with customers and peers to resolve complex connectivity and call-quality challenges in a hybrid work model.

Qualifications

Associate's Degree or four or more years of work experience
Three or more years of work experience as a voice and VoIP support engineer
Three or more years of experience troubleshooting complex voice and VoIP issues
Experience with network standard analyzers such as Wireshark and SIP ladder diagrams
Experience working on the phone directly with customers to understand the issues and provide updates on the resolution

Responsibilities

End-to-end trouble isolation and repair for customers voice products experiencing complex issues across CPE, LAN, WAN and PSTN networks
Troubleshoot issues related to quality, completion, routing, interoperability and connectivity across local, long distance, and IP networks.
Troubleshoot different layers in the OSI model.
Working with customers to troubleshoot and provide assistance while working with other network and application teams
Understand and leverage network topologies and workflows.
Work with SS7 signaling and strong foundations of SIP/RTP messaging and call flows.
Engage with general router functionality such as router (Adtran , Cisco) configurations, troubleshooting commands, etc.
Reviewing Call records using a variety of tools.
Keep up-to-date with technology changes and continually expand knowledge and skill sets.