Improvement Supervisor (CYFD/PSD #25793)

New Mexico Department of Justice; Albuquerque (NM); On-site; USD 65,000 - 90,000; Full time

Job summary

New Mexico Department of Justice seeks a QA Unit Supervisor to oversee investigations reviews, safety planning, and quality assurance programs. You will lead regional reviews, report findings, and drive policy and training improvements across counties.

Ideal candidate has background in child welfare, strong auditing and public speaking skills, and the ability to coordinate with multiple teams to raise practice standards.

Qualifications

• Experience in child welfare and/or child safety is strongly preferred.
• Excellent assessment and auditing skills, training and public speaking skills.
• Ability to work across teams to develop organizational excellence.

Responsibilities

• Conduct regional and county reviews of investigations, safety planning and supervision quality.
• Disseminate findings and recommendations to county and regional leadership.
• Collaborate with Workforce Development to address training and coaching needs; participate in related boards.

Skills

Child welfare experience

Auditing skills

Training/public speaking

Education

Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, or Family Services

Job description

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For more Job Requirements & Classification Description:

At the New Mexico Children, Youth and Families Department (CYFD), every role is an opportunity to make a lasting difference in the lives of children, youth, and families across our state. We are committed to building a compassionate, skilled, and dedicated workforce that works collaboratively to ensure safety, promote well-being, and strengthen families. Whether you are in the field supporting families face-to-face, working behind the scenes to improve systems, or helping to shape the agency from a leadership level, your work here has purpose and long-lasting impact. Join a team that values integrity, resilience, and service and be part of meaningful change for New Mexico's future.

THIS POSTING MAY BE USED FOR ONGOING RECRUITMENT AND MAY CLOSE AT ANY TIME. APPLICANTS LISTS MAY BE SCREENED MORE THAN ONCE.

*APPLICATIONS SUBMITTED WITHOUT WORK EXPERIENCE OR A RESUME WILL NOT BE CONSIDERED. IF ATTACHING A RESUME, RESUME MUST INCLUDE DATES OF EMPLOYMENT FOR EACH JOB (MONTH & YEAR) AND DETAILS OF WORK EXPERIENCE/JOB DUTIES*

Why does the job exist?

This position will manage and supervise the Quality Assurance (QA) Unit which is responsible for conducting qualitative reviews regarding Kevin S Settlement Data Validation Plan, and Quality Assurance, Improvement, and Evaluation Plan (QAIEP) which must take place on an ongoing basis to measure fidelity and outcomes of new practices including Individualized Planning Process meetings, trainings, and screening/referral processes. When not focused on Kevin S Settlement work, the unit will also conduct ad hoc reviews as requested by agency leadership. The unit is also responsible for identifying both areas in need of improvement and best practices statewide. Incumbent will lead the team in creating review tools as described in the Kevin S Data Validation Plan and the Kevin S Quality Assurance, Improvement, and Evaluation Plan, as well as other review tools for any requested ad hoc reviews.

How does it get done?

• This position will conduct regional and/or county-based reviews of investigations, safety planning, safety decisions, and investigations supervision quality and disseminate findings and recommendations to county and regional leadership.
• Will be a part of the Safety Practice Quality Assurance Unit, conduct Critical Incident Reviews in alignment with protocols developed with the National Partnership for Child Safety and present findings to agency leadership to include recommendations for policy, procedure, and/or practice changes, as well as training needs.
• Will work alongside the Workforce Development Bureau to provide guidance around training and coaching needs for new and established investigations staff and supervisors, and participate in the Department of Health's Child Fatality Review Boards as representatives of Children, Youth, and Families Department.

Ideal Candidate

• Experience in child welfare and/or child safety is strongly preferred.
• Will have excellent assessment and auditing skills, training and public speaking skills, and the desire to work within and across teams to develop organizational excellence.

Bachelor's Degree in Social Work, Education, Counseling, Psychology, Sociology, Criminal Justice, or Family Services from an accredited college/university and one (1) year of any combination of experience, including working with communities on health or social service-related matters, social work/case management experience, behavioral health, and/or health care. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling five (5) years may substitute for the required education and experience

Employment Requirements

Must possess and maintain a valid Driver's License. Must possess and maintain a current Defensive Driving Course Certificate from the State of New Mexico or must pass and receive Defensive Driving Course Certification as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results.

Working Conditions

Work is performed in an office setting: late hours and weekends work may be required. Will be exposed to regular periods of video display terminal and keyboard usage and stressful situations. Travel may be required. Incumbent will work under stress and frequent time constraints.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.