Import Export Operations Manager

Con-Tra America Corp.; New Jersey; On-site; USD 90,000 - 120,000; Full time

Job summary

Con-Tra America Corp. in Somerset, NJ, is seeking an Import Export Operations Manager to oversee international freight operations and ensure precise documentation for import/export activities.

The role requires coordinating air, ocean, and inland shipments while resolving issues with carriers, warehouses, and customers. The ideal candidate will manage customs compliance, track-and-trace tasks, and lead a team to optimize workflows and service quality, sustaining strong client and vendor

Qualifications

• Extensive knowledge of international freight forwarding (air/ocean/inland).
• Experience with import/export documentation and track-and-trace systems.
• Understanding of customs compliance and export/import regulations.
• Proven operational management skills in logistics, vendor and carrier coordination.
• Excellent communication and customer-service abilities.
• Strong attention to detail and organizational skills.

Responsibilities

• Oversee day-to-day international freight operations across air, ocean, and inland shipments.
• Coordinate consolidation and deconsolidation activities and ensure accurate documentation.
• Monitor shipment status, track-and-trace, and delivery schedules; resolve carrier issues.
• Supervise customs compliance, cargo insurance claims support, and regulatory adherence.
• Lead and collaborate with internal teams; maintain client and vendor relationships for service quality.

Skills

Freight forwarding

Import/Export docs

Track-and-trace

Customs compliance

Team leadership

Vendor coordination

Customer service

Logistics management

Operations management

Education

Bachelor’s degree or equivalent

Job description

Company Description Con-Tra America Corp. is an emerging global freight forwarding company specializing in international shipments and integrated logistics support services. As the North American extension of Contra Italia Spa, the company builds on more than 30 years of experience and strong relationships with trusted carriers to deliver reliable, fast, and cost-effective transport solutions. Con-Tra America provides air, sea, and land transportation, warehousing, distribution, and end-to-end supply chain management across North America. The company tailors services for both small and large businesses, offering responsive customer support, guidance on import/export regulations, documentation, and cargo insurance. Its focus is on high-quality service, prompt communication, and ensuring that every shipment arrives safely and on time.

Role Description The Import Export Operations Manager is a full-time, on-site role based in Somerset, NJ. This position oversees day-to-day international freight operations, including coordinating air, ocean, and inland shipments, managing consolidation/deconsolidation activities, and ensuring accurate documentation for import and export processes. The manager monitors shipment status, track-and-trace activities, and delivery schedules, while resolving operational issues with carriers, warehouses, and customers. Responsibilities include supervising customs compliance, cargo insurance claims support, and adherence to relevant regulations and company policies. The role also involves optimizing logistics workflows, maintaining strong client and vendor relationships, collaborating with internal teams while leading them, to improve service quality and efficiency.

Qualifications

• Strong knowledge of international freight forwarding, including air, ocean, and inland transportation, consolidation/deconsolidation, and warehousing operations.
• Experience with import/export documentation and processes (e.g., bills of lading, proof of delivery, customs clearance, warehouse receipts) and track-and-trace systems.
• Understanding of customs compliance, export/import regulations, cargo insurance, and handling of damage or claim-related issues.
• Operational management skills, including workflow optimization, vendor and carrier coordination, and performance monitoring in a logistics environment.
• Excellent communication and customer service skills, with the ability to provide responsive support and practical guidance to clients and internal stakeholders.
• Proficiency with logistics, transportation management, and office software tools; strong attention to detail and organizational skills.
• Prior experience in freight forwarding, supply chain, or logistics management; background in international trade or related field is highly beneficial.
• Prior experience in managing a team.
• Bachelor’s degree in Business, Supply Chain Management, Logistics, or a related discipline preferred, or equivalent combination of education and experience.