Import Customer Service Representatitve

MSC Mediterranean Shipping Company SA; New Orleans, Northern (LA, KY); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401K plan with company match

Dental & Vision insurance

Wellness program

Discount programs

Job summary

MSC Mediterranean Shipping Company is seeking a detail-oriented Import Customer Service professional to handle US import inquiries via Dynamics and phone. You will ensure accurate case categorization and timely responses, contributing to data integrity and excellent customer experience.

On-site five days a week in New Orleans, you will collaborate with Import CS Management and ICS teams to align goals and drive performance while following established processes and quality standards.

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Basic knowledge of the import process preferred.
• Ability to follow processes and procedures accurately.
• Basic data entry and analysis skills.

Responsibilities

• Handle general import inquiries directed to the US – CS Import queue in Dynamics and phone calls.
• Ensure cases are categorized with necessary information for data integrity.
• Redirect inquiries to appropriate parties when needed.
• Complete assigned tasks before breaks, lunch, or end of day.
• Ensure inquiries are handled through to resolution to maintain CX quality.
• Maintain productivity and service level standards.

Skills

Analytical thinking

Attention to detail

Communication skills

Customer service

Team player

English proficiency

Education

High school diploma

Bachelor’s degree preferred

Tools

Microsoft Dynamics

MS Excel

8x8

Job description

About Us

MSC is a privately owned global shipping company founded in 1970 by Gianluigi Aponte. As one of the world’s leading container shipping lines with headquarters in Geneva, Switzerland, MSC operates in over 675 offices across more than 155 countries worldwide with over 200,000 MSC Group employees. With access to an integrated network of road, rail and sea transport resources which stretches across the globe, the company prides itself on delivering global service with local knowledge.

MSC is a world leader in global container shipping and a company offering global service with local knowledge. MSC also provides integrated network of road, rail and sea transport resources which stretches across the globe.

Looking for a career opportunity but have no experience?

At MSC, we are looking for candidates that would like to challenge themselves in the world of logistics. We offer a diverse environment, and it is important for us to continue to bring professionals with different background and experiences. Together, we will continue to grow while connecting the world around us. It is a big world, and it takes expertise, ingenuity, hard work and dedication to keep it moving. You will learn what it takes to move a shipment from point A to point B while gaining immeasurable industry knowledge with the largest shipping line in the world! Excited yet? Come join us!

Job Summary/ Key Responsibilities

Handles general import inquiries directed to the US – CS Import queue in Dynamics and phone calls. All inquiries must be addressed promptly and accurately. Dynamics cases should be properly categorized and include the necessary information to ensure data integrity for management analysis. Maintains productivity and service standards as established by the Manager and the Company.

Support for Case Resolution and Inquiry Handling

• Resolving cases and answering calls promptly and accurately using Dynamics and 8x8 systems.
• Ensuring that cases are categorized and include the necessary information according to the subject matter.
• Redirecting inquiries to the appropriate parties if Import Customer Service is unable to provide a correct response.
• Completing assigned tasks before taking breaks, lunch, or ending the workday.
• Ensuring that all inquiries are handled and followed through until resolution to ensure good customer experience (CX).
• Maintaining productivity and service level standards as set by the Manager and the Company.
• Ensuring that quality standards are met for all inquiries handled.
• Maintaining a high standard of professionalism in all interactions with internal and external customers.

Collaboration and Communication

• Collaborate closely with the Import Customer Service Management to align goals and initiatives.
• Foster a collaborative environment within the ICS team and other divisions to enhance overall performance.
• Communicate effectively with team members, providing clear guidance and support

Additional Responsibilities

• Presence required on-site 5 days per week
• Perform other duties as assigned by management to support the overall objectives of the ICS team.

This role requires working on-site in the office for five days a week, from Monday to Friday. There is no option for fully remote or hybrid work in this role, unless required off-site duties are being performed.

Qualifications & Key Competencies

• High school diploma or equivalent; Bachelor’s degree preferred.
• Basic knowledge of the import process preferred.
• Ability to follow processes and procedures accurately.
• Basic data entry and analysis skills.

Core Competencies

• Analytical: intermediate
• Attention to detail: advanced
• Communication skills: advanced
• Customer orientation: advanced
• Dependability: advanced
• Organization skills: advanced
• Proactivity: advanced
• Problem solving: intermediate
• Team player: advanced
• English: intermediate
• New Programs: intermediate
• MS Office, especially MS Excel: intermediate

What We Offer

• Health, Rx, Dental & Vision Insurance
• Life Insurance: one-time annual salary up to $50,000
• Long-term disability benefits
• Flexible Spending Accounts - (Health, Dependent Care, Transit/Parking)
• Supplemental Life, Accident, Critical Illness and Hospital Indemnity Plans

You will also have access to additional benefits, effectiveday one:

• Short Term Disability Insurance
• 401K Plan - 3% Safe Harbor Contribution with option for additional 3% employer match
• Wellness Program initiatives
• CorporatePartner Discount Programs

Mediterranean Shipping Company (USA) Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type including but not limited to characteristics protected by federal, state or local laws.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information, visit MSC Mediterranean Shipping Company.