Implementations Consultant - Software Solutions (SaaS)

Everstream Analytics GmbH; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Join a dynamic team at a forward-thinking company as an Implementations Consultant. In this role, you'll drive customer implementation projects, ensuring seamless integration and configuration of software solutions. Collaborate with various teams to address data gaps and implement best practices, making a significant impact on client satisfaction. This position offers the chance to work in a global environment, where your skills in project management and communication will shine. If you're a self-starter eager to tackle challenges and deliver innovative solutions, this opportunity is perfect for you.

Qualifications

• 3+ years of B2B SaaS implementation experience or supply chain consulting role.
• Proficient in English with strong communication skills.

Responsibilities

• Advise clients on best practices and system capabilities.
• Facilitate data and system integrations with Product teams.

Skills

B2B SaaS Implementation

Project Management

Data Analysis

Communication Skills

Problem-Solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Economics

Bachelor's degree in Engineering

Job description

Implementations Consultant - Software Solutions (SaaS)

United States (Remote)

We keep the world moving by keeping risk out of the way.

Everstream Analytics risk scores and predictive insights set the world’s supply chain standard, helping global companies turn supply chains into business-changing, market-shifting, competition-crushing assets. Removing the traditional blinders of traditional data – we offer more complete information, sharper analysis, and accurate predictions. Companies like Google, Schneider Electric, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!

What Matters Most to Everstreamers

Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:

Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t

Grit | We get the job done and keep going, so our customers can do the same

Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how

Virtue | We do what’s right, the right way—especially when it’s difficult

Solidarity | When we celebrate each other and our differences, we all do better

Position Overview

Everstream Analytics is looking for a customer-focused Implementations Consultant to join our Professional Services team, to drive customer implementation projects. As a member of Professional Services, you will join a dynamic team of people focused on the next generation of our solutions. You will act as a point of contact during the implementation of the Everstream solutions. You will work with customers to understand data gaps, advise on efforts to minimize those gaps, and map and configure the solution to our customers’ needs. You will also advise customers on best practices in implementation and drive the project to completion before handing over the customer account to our Customer Success team. This role will partner closely with Product Development, Customer Success, Product Management, and Risk Intelligence and report to the Manager Professional Services.

Key Responsibilities

• Advise clients on best practices and system capabilities as well as limitations
• Apply best practices when gathering data from customers, coordinating data cleansing if required, execute technical onboarding of multiple accounts, and lead customers through the setup and configuration process for their provided data sets
• Facilitate data and system integrations with Product teams and API Specialists
• Support validation (UAT) and troubleshoot difficulties during the configuration or go-live stages of the implementation process – a solid ‘figure it out’ factor is critical to this role to overcome implementation obstacles by facilitating communication and advocacy with internal product & development teams
• Proactively communicate with Customer Success and Product teams to plan and maintain implementation schedules in line with mutually agreed project milestones

Who you are

• Bachelor's degree in business administration, Economics, Engineering or a related field. Equivalent work experience is also acceptable.
• At least 3 years of experience in B2B SaaS implementation experience, or alternatively, a supply chain consulting role with a software-related focus.
• Self-starter with a curious attitude and a willingness to learn and master new technologies.
• Ability to execute against defined project milestones and maintain timelines
• Ability to act easily in a global environment, with understanding of cultural differences and behavior.
• English: both oral and written proficiency, with ability to clearly communicate technical results to both technical and non-technical audiences

Nice to Have:

• Experience within supply chain, procurement or transportation solutions.
• Enterprise B2B SaaS Implementation experience for F1000 & F500 companies.

Applicants must be currently authorized to work in the US on a full-time basis.

Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We're looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren't afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn't always easy, but it's always worth it. Does this sound like you? Grow your career at Everstream.