IMPLEMENTATIONS CONSULTANT

Vic.ai; Miami (FL); Remote; USD 90,000 - 130,000; Full time

Job summary

A leading company in AI technology is seeking an Implementations Consultant to enhance customer experiences on their platform. The role involves managing implementation projects, ensuring client satisfaction, and collaborating with various teams. Ideal candidates will have strong leadership, analytical, and communication skills, along with a Bachelor's degree and experience in software implementation.

Benefits

Competitive salary and stock options

401K with employer match

Health, vision, dental coverage

Monthly Wellness stipend

CitiBike membership

Generous maternity and paternity leave

Remote work stipend

Monthly Office Space allowance

Virtual team-building events

Generous vacation and family policies

Qualifications

• Minimum five years of professional experience, including three in software implementation.
• Experience delivering presentations to clients and prospects.

Responsibilities

• Manage implementation projects from deal closure to onboarding readiness.
• Develop and manage all go-live project aspects including project plan and resource plan.
• Establish lasting relationships with clients and ensure their success.

Skills

Collaboration

Leadership

Analytical Skills

Problem Solving

Client Relationship Management

Change Management

Communication

Organizational Skills

Education

Bachelor’s Degree

Job description

Implementations Consultant

Location : NYC, Miami, FL, OR Raleigh, NC

Who we are :

Vic.ai was founded in 2016, with a bold vision of revolutionizing the way companies execute accounting and finance. After recently closing our Series C funding (backed by our partners; Costanoa Ventures, Cowboy Ventures, Notable Capital, and ICONIQ Capital), we are excited for the continued growth of our team and continuing to offer our customers even greater value across their entire business.

With world-class AI technology already generating massive ROI for thousands of Vic.ai customers around the globe, we know this is only the beginning. We envision a near future when AI technology will handle over 90% of cost transaction processing on behalf of finance teams. Vic.ai is an international remote-first company that is dedicated to supporting our employees' journey.

We invite you to check out our blog posts over the past year! Follow this link to our site.

Implementations Consultant

We are seeking an Implementations Consultant to ensure that each of our customers who have committed to come on board to the Vic.ai platform have a great experience. Reporting to the Director of Engineering, you will be responsible for building out our implementations service offering at Vic.ai and act as the main consultant interacting with customers to ensure they are able to successfully reach the Go-Live readiness stage.

What we consider success in this role :

• Strong collaboration skills and the ability to communicate effectively with various audiences and levels within an organization.
• Good leadership skills, interpersonal competencies, and presentation experience.
• Analytical and problem-solving abilities.
• Excellent client relationship and change management skills.
• A high level of energy, a positive attitude, and the ability to see the future and grow within the organization.

What you’ll do :

• Leverage your ERP Implementations knowledge to drive the buildout of processes and templates for Vic.ai Implementation efforts with medium to large Enterprise customers.
• Own the customer lifecycle and manage implementation projects from deal closure to onboarding readiness.
• Develop and manage all go-live project aspects including :
• Project plan
• Resource plan
• Communication plan
• Risk analysis
• Own and be accountable for the success of the Vic.ai implementations.
• Establish lasting, mutually beneficial relationships with clients.
• Collaborate with and lead client personnel and project team members to ensure proposed solutions and client expectations are aligned.
• Execute change management procedures.
• Monitor project team activities and task assignments.
• Manage project work plans and adjust schedules, work assignments, and team personnel as needed.
• Review and approve all project deliverables.
• Ensure all go-live prerequisites are considered in the rollout plan.
• Ensure overall client success and reference ability.
• Identify and monitor ongoing client issues and drive resolutions.
• Collaborate with integrations lead, product, sales engineering, customer success, and other departments to ensure successful go-lives.
• Work with Operations Lead to develop Implementations Standards for partnership involvement.

What you'll need :

• Minimum five years of professional experience, including three in :
• Software implementation, preferably in Enterprise Resource Platforms.
• Implementing ERP systems.
• Experience gathering requirements, defining scope, organizing work, and assessing progress.
• Managing complex projects with multiple workstreams, stakeholders, and teams.
• Bachelor’s degree.
• Experience delivering presentations to clients and prospects.
• Excellent problem-solving and negotiation skills, with proactive issue resolution.
• Ability to build strong relationships with client project teams and sponsors.
• Exceptional organizational skills to manage multiple projects simultaneously.
• Strong communication skills (written, verbal, non-verbal), especially conveying complex information clearly.
• Technically savvy.
• PMP certification is a plus.

What you’ll get in return :

Vic.ai is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other protected characteristics. We value diversity and encourage authenticity in our team.

As a team member, you will receive :

• Competitive salary and stock options.
• 401K with employer match.
• Health, vision, dental coverage (including options that are 100% free for employees and their families).
• Monthly Wellness stipend.
• CitiBike membership.
• Generous maternity and paternity leave.
• Remote work with a stipend for home setup.
• Monthly Office Space allowance (e.g., We Work).
• Virtual team-building events & swag.
• A people-focused culture.
• Generous vacation, family, and travel-friendly policies.
• Work with an enthusiastic, collegial, driven team in a meritocratic environment.
• Participation in in-person retreats and team events.

The base annual salary range for this position in the US is $90,000-$130,000, depending on factors like skills, experience, location, and company needs. Compensation may include salary increases, bonuses, equity, and benefits.

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