Implementation & Training Specialist

Exer AI; United States; Hybrid; USD 58,500 - 71,500; Full time

Benefits offered by this job

Gym memberships

Open vacation policy

Paid parental leave

Medical, dental, and vision insurance

Job summary

Exer AI is seeking an Implementation & Training Specialist to lead customer onboarding and training across healthcare partners. This role is crucial for ensuring a seamless customer launch experience.

The ideal candidate will have 3-5 years of experience in implementation within a healthcare setting, excellent communication skills, and be comfortable with hybrid work, including travel for onsite training.

Exer AI offers an inclusive environment and competitive compensation along with benefits such as gym memberships and a hybrid office policy.

Qualifications

• 3-5+ years of experience in Implementation, Customer Success, or Clinical Training.
• Experience in a healthcare or digital health environment.
• Ability to manage multiple implementations simultaneously.

Responsibilities

• Own the onboarding process for new customers.
• Plan and lead go-live activities.
• Deliver training sessions for clinicians and staff.

Skills

Implementation experience

Customer Success

Clinical Training

Communication skills

Organizational skills

Education

Background in physical therapy or related healthcare field

Tools

HubSpot

Zoom

Job description

About Exer

Exer is a Clinical AI platform that turns motion into actionable insights for precision care without the need for wearables or sensors. By delivering objective, real‑time motion assessments from anywhere—in‑clinic, telehealth, or at‑home—clinicians gain a powerful tool to inform treatment plans and monitor patients. Backed by leading investors and trusted by top‑tier healthcare organizations, we’re growing fast and looking for passionate team members to help us scale our impact.

About the Role

We’re hiring an Implementation & Training Specialist to lead customer onboarding, site activation, and clinician training across our expanding network of healthcare partners. Reporting to the VP of Customer Success, you’ll ensure a seamless and successful customer launch experience, from initial set‑up and workflow planning to live training and early adoption support.

This high‑impact, customer‑facing role is ideal for someone with a background in physical therapy, occupational therapy, healthcare operations, or healthcare technology who enjoys teaching, problem‑solving, and collaborating closely with clinical teams. You’ll be the hands‑on connection between our technology and its real‑world use, helping providers and staff feel confident, supported, and ready to integrate Exer into their care delivery.

Remote (Central or East Coast preferred). Includes travel up to 30‑40% for onsite trainings, implementations, pilot activations, and workflow optimization sessions.

Key Responsibilities

Onboarding & Implementation

• Own the onboarding process for new customers from signed agreement through burn‑in.
• Plan and lead go‑live activities, including technical set‑up, workflow alignment, and training coordination.
• Deliver both in‑person and virtual training sessions for clinicians, therapists, and staff, ensuring each site achieves key early metrics (user activation, scan completion, workflow confidence).
• Track readiness and progress through internal checklists, reports, and status updates.

Early Adoption & Customer Success

• Monitor early utilization data and identify trends, risks, and opportunities during burn‑in.
• Partner closely with the VP of CS to document early success stories and surface learnings from pilots.
• Transition mature accounts smoothly to long‑term CSM ownership, ensuring continuity of relationships and context.
• Deliver follow‑up trainings and workflow refinements to ensure customers continue to use Exer effectively and efficiently through burn‑in.
• Support the Customer Success team by maintaining customer coverage and contributing to ongoing initiatives and day‑to‑day operations.

Operational Excellence

• Maintain detailed documentation on each onboarding phase and customer milestone.
• Help standardize onboarding playbooks, training templates, and implementation guides.
• Capture and share implementation feedback and training insights with the Customer Success team to inform continuous improvement and customer engagement strategies.
• Support data‑driven decision‑making by tracking time‑to‑launch, user activation, and training completion metrics within CS processes.

Cross‑Functional Collaboration

• Coordinate with Sales and the Customer Success team to align on scope and site expectations prior to kickoff.
• Collaborate closely with internal teams through Customer Success to help resolve implementation issues and streamline workflows.
• Surface customer feedback and implementation insights to internal teams to support continuous product and workflow improvements.

Tools We Use

• Slack for internal collaboration.
• Zoom for customer and team meetings.
• HubSpot as our CRM.
• Metabase for reporting and insights.
• Google Workspace for documentation and planning.

Requirements

Required Qualifications

• 3‑5+ years of experience in Implementation, Customer Success, or Clinical Training, ideally in a healthcare or digital health environment.
• Background in a clinical or patient‑care setting (e.g., Physical Therapy, Occupational Therapy, Athletic Training, or related healthcare field).
• Demonstrated ability to manage multiple implementations simultaneously while maintaining high responsiveness, visibility, and operational follow‑through.
• Highly organized professional who proactively communicates priorities, risks, and status updates across internal and customer teams.
• Excellent communication and presentation skills; comfortable leading both small and large group trainings.
• Strong operational and organizational skills with a bias toward follow‑through and attention to detail.
• Self‑starter who thrives in a fast‑paced, startup environment, balancing structure with adaptability.
• Comfort operating in evolving environments where priorities may shift quickly and proactive communication is essential.
• Willingness to travel up to 30‑40% for onsite trainings, pilot activations, and workflow optimization visits.

Preferred Qualifications

• Clinical background or certification (e.g., PT, OT, ATC, nursing) with experience in digital health or technology‑enabled care.
• Prior experience implementing or training on clinical technology solutions (e.g., EMRs, remote monitoring, or AI‑driven tools).
• Familiarity with HubSpot, Metabase, or similar systems.
• Experience working in a startup or high‑growth healthcare organization with a hands‑on, solutions‑oriented mindset.
• Passion for bridging technology and clinical care to improve patient outcomes and operational efficiency.

What to Expect from the Interview Process

• An initial call with the hiring manager (VP of Customer Success).
• Virtual interviews with key members of the team.
• A potential in‑person conversation, depending on location and mutual fit.

Why Join Us

• Help bring cutting‑edge, AI‑driven healthcare solutions to life.
• Join a mission‑driven, growth‑stage company committed to delivering clinical value.
• Work closely with experienced leadership and high‑impact healthcare customers.
• Competitive compensation and benefits, with opportunities for long‑term growth.

Benefits

• Gym and studio memberships (including virtual classes) covered.
• Open vacation policy—take time as needed; no strict vacation day count.
• Paid parental leave: 12 weeks paid off‑time for new parents.
• Medical, dental, and vision insurance with 100% premiums paid by Exer.
• Hybrid office policy with optional in‑office work; proof of vaccination required for in‑office days.

Minimum Salary: $65,000.

Exer Labs is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. Exer seeks and celebrates diversity and ensures an inclusive, respectful environment for all employees.