Clinical Solutions Specialist (East Territory)

EnsoData Inc.; Madison (WI); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Hybrid/remote with Madison office

Health insurance

Dental insurance

Vision insurance

Paid time off

Stock options

Company bonus program

401(k) retirement plan

Team summits

Job summary

EnsoData Inc. is seeking a Clinical Solutions Specialist to serve as a clinical SME and customer-facing partner, supporting pre- and post-sale activities.

You will deliver high-quality product demonstrations, lead clinical training, and provide ongoing solution support across healthcare customers. The role collaborates with Sales, Product, CS, and Marketing to optimize workflows, capture insights, and drive adoption while ensuring regulatory and quality standards are met.

Qualifications

• Bachelor’s degree in a clinical, scientific, or healthcare-related field.
• 3+ years of clinical, clinical support, or healthcare technology experience.
• RPSGT Certification is required.
• Experience delivering clinical training or product demonstrations to healthcare audiences.
• Experience supporting sales teams in pre- or post-sales or customer success roles.

Responsibilities

• Deliver clinically accurate product demonstrations alongside Sales Account Executives.
• Conduct clinical onboarding and training sessions for new customers, virtual and in-person.
• Provide ongoing clinical guidance, workflow optimization, and product usage insights post-implementation.
• Collaborate with Product, Customer Success, and Marketing to develop enablement resources.
• Ensure all activities comply with regulatory, compliance, and quality requirements for medical devices and SaMD.

Skills

Clinical training delivery

Pre-sales support

Healthcare technology experience

Education

Bachelor’s degree in clinical/science/healthcare field

RPSGT Certification

Job description

In short: we're looking for a Clinical Solutions Specialist (hybrid or remote) passionate about making healthcare better. This position offers a salary of $90,000 to $100,000 OTE (base salary plus variable compensation) based on experience, along with stock options, benefits such as paid time off, healthcare insurance, and more.

The Clinical Solutions Specialist serves as a clinical subject matter expert and customer-facing partner, supporting both pre- and post-sale activities. This role is responsible for delivering high‑quality product demonstrations, clinical training, and ongoing solution support to healthcare customers, while closely collaborating with Sales Account Executives to support pipeline development and deal success.

Clinical Demonstrations & Sales Support

• Deliver compelling, clinically accurate product demonstrations to prospective customers in partnership with Sales Account Executives.
• Support the sales cycle by addressing clinical workflows, use cases, and outcomes‑related questions from clinicians and administrators.

Customer Training & Enablement

• Conduct clinical onboarding and training sessions (virtual and in‑person) for new customers, tailored to specific clinical roles and workflows.
• Develop and refine clinical training materials, best practices, and enablement resources in collaboration with Product, Customer Success, and Marketing.

Customer Success & Adoption Support

• Provide ongoing clinical guidance, workflow optimization recommendations, and product usage insights post‑implementation.
• Participate in customer check‑ins, quarterly business reviews, and feedback loops to capture clinical insights and inform product improvements.

Cross‑Functional Collaboration

• Act as the voice of the clinician internally, providing feedback to Product and Engineering teams on usability, workflow alignment, and feature needs.
• Support internal enablement by training Sales, Customer Success, and other teams on clinical use cases and product updates.

Compliance & Professional Standards

• Ensure all customer‑facing activities align with regulatory, compliance, and quality requirements applicable to medical devices and SaMD products.
• Maintain current knowledge of clinical best practices, industry standards, and relevant healthcare regulations.

Qualifications

• Bachelor’s degree in a clinical, scientific, or healthcare‑related field preferred, or equivalent work experience.
• 3+ years of relevant clinical, clinical support, clinical applications, or healthcare technology experience.
• RPSGT Certification (required).
• Hands‑on experience working with clinicians in a hospital, health system, or clinical practice environment.
• Experience delivering clinical training, product demonstrations, or workflow education to healthcare audiences.
• Experience supporting sales teams or working in a pre‑sales, post‑sales, or customer success capacity preferred.

Preferred Qualifications

• Located in Eastern time zones.
• Certified in Clinical Sleep Health (CCSH).
• Certified Respiratory Therapist – Sleep Disorders Specialty.
• Registered Respiratory Therapist – Sleep Disorders Specialty.

Benefits

• Hybrid or remote work options with occasional office presence in Madison, WI.
• Health, dental, and vision insurance with multiple plan choices.
• Paid time off, including vacation, sick leave, and holidays.
• Stock options.
• Company bonus program.
• 401(k) retirement plan.
• Team summits and occasional in‑person events.

Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships; candidates must be legally eligible to work and reside in the United States now and in the future.

Equal Employment Opportunity

Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis of race, color, protective hairstyles, national, social, or ethnic origin, gender, pregnancy, childbirth, gender orientation, identity or expression, sexual, relationship, or romantic orientation, marital, civil union or domestic partnership status, family or parental status, age, protected veteran status, arrest record, expunged or sealed convictions, criminal history, source of income, credit history, housing status, physical, mental, or sensory disability, medical condition, genetic information, religion, or any other status protected by the laws or regulations in the locations where we operate.

We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportunities are available to all applicants and teammates. We seek to recruit, hire, and retain the most talented people from a diverse candidate pool. We strongly encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, intersectional individuals, foreign‑born residents, and veterans to apply. We have a deep conviction that diversity and inclusion among our teams, our communities, and our physical and virtual workplaces is vital to the success of EnsoData’s mission to improve healthcare access, outcomes, and affordability for patients and communities worldwide.

If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at [e-mail].