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Implementation Technical Specialist – ServiceNow

Vaiticka Solution

United States

Remote

USD 109,000 - 214,000

Full time

4 days ago
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Job summary

A leading IT services firm is looking for an Implementation Technical Specialist specializing in ServiceNow. The role focuses on the deployment and configuration of ServiceNow applications to enhance digital workflows while ensuring adherence to industry best practices. This position requires deep technical expertise and a robust understanding of ServiceNow integrations and development standards, suitable for candidates with over 10 years of experience.

Qualifications

  • 10+ years of experience in ITSM and ServiceNow products.
  • Expertise in setting up ServiceNow environments.
  • Familiarity with platform governance and compliance.

Responsibilities

  • Designing and configuring ServiceNow applications and workflows.
  • Participating in Agile project delivery.
  • Providing post-go-live support and technical training.

Skills

ServiceNow configuration
Agile project delivery
Technical troubleshooting
Data integration via APIs

Education

Bachelor’s degree in computer science or Engineering

Tools

ServiceNow
REST/SOAP APIs

Job description

Implementation Technical Specialist – ServiceNow
Implementation Technical Specialist – ServiceNow

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Job Title: Implementation Technical Specialist – ServiceNow

Location: Remote (Occasional travel)

Employment Type: Contract

Experience Level: 10+ years

Job Summary:

The Implementation Technical Specialist is responsible for the configuration, development, and deployment of ServiceNow applications to support enterprise digital workflows. This role bridges the gap between functional requirements and technical delivery, ensuring scalable, maintainable, and secure ServiceNow solutions that align with client goals and industry best practices.

Key Responsibilities:

  • Technical Configuration & Development
  • Design and configure ServiceNow applications, modules, and custom workflows.
  • Customize ServiceNow UI and create automated data integrations via APIs, MID Servers, and other methods.
  • Implementation & Deployment
  • Participate in Agile project delivery, including story point estimation, sprint planning, and backlog grooming.
  • Deploy configuration and code changes across development, test, and production environments.
  • Perform unit testing, peer reviews, and support UAT.
  • Work closely with functional consultants, architects, and clients to interpret requirements into technical designs.
  • Troubleshoot and resolve technical issues in real-time during project implementations.
  • Provide post-go-live support and transition to operations teams.
  • Platform Governance & Best Practices
  • Ensure adherence to ServiceNow development standards and platform governance.
  • Maintain platform security and performance integrity through compliance with security protocols and optimization techniques.

Required Qualifications:

  • Bachelor’s degree in computer science, Engineering, or related field (or equivalent experience).
  • 5-6 years of experience with ServiceNow platform implementation and administration.
  • Experience with ITSM and at least one additional ServiceNow product (e.g., HRSD, CSM, ITOM, or GRC).
  • Familiarity with integrations using REST/SOAP APIs, MID Server, LDAP, SSO.
  • Expertise with setting up the ServiceNow Environments from that start
Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Contract
Job function
  • Job function
    Consulting, Information Technology, and Business Development
  • Industries
    IT Services and IT Consulting

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