Technical Consultant with ACT MTS & UPF

ARK InfoTech Spectrum; United States; Remote; USD 100,000 - 110,000; Full time

Job summary

ARK InfoTech Spectrum is seeking a Technical Consultant to provide support for ACI products and troubleshoot issues effectively. This remote position requires strong knowledge of ACI frameworks and hands-on experience with relevant configurations. The ideal candidate will have a Bachelor's degree in a related field and at least 2 years of experience in the industry.

Qualifications

• 2+ years of experience with ACI MTS & UPF.
• Strong knowledge of ACT MTS & UPF products.
• Experience in incident investigation and issue resolution.

Responsibilities

• Provide support for ACI MTS and UPF products, including troubleshooting.
• Migrate entitlements, locations, queues from MTS to the Control Center.
• Collaborate with internal teams to improve system stability.

Skills

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor’s degree in computer science, Information Technology, or related field

Tools

ACI frameworks (APSF, UPF, IPF)

MCAS and ICEXS configurations

UPF databases

Platform Manager

Configuration Builder

Job description

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Senior Account Manager at Ark InfoTech Spectrum Inc

Role: Technical Consultant with ACT MTS & UPF

Location: Atlanta, GA (100% Remote)

Type - Contract

Interview Mode - Video

Once You Are Here, You Will

• Provide support for ACI MTS and UPF products, including troubleshooting, issue resolution, and escalation to higher-level support teams as needed.
• Leverage knowledge of ACI frameworks, including APSF, UPF, and IPF.
• Apply hands-on experience with MCAS and ICEXS configurations.
• Migrate entitlements, locations, queues, and payment sources from MTS to the Control Center (CC) as needed.
• Utilize strong knowledge of the Control Center (CC) web UI to troubleshoot and resolve issues.
• Leverage proficiency in UPF databases, Platform Manager, and Configuration Builder.
• Collaborate with internal teams, including development, QA, and operations, to resolve issues and improve overall system stability.
• Document knowledge and resolution of issues in a knowledge management system to improve overall team knowledge and efficiency.

Requirements

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 2+ years of experience with ACI MTS & UPF.

Product and domain skills:

• Strong knowledge of ACT MTS & UPF products and their configurations.
• Strong knowledge of ACI frameworks, including APSF, UPF, and IPF.
• Hands-on experience with MCAS and ICEXS configurations.
• Experience in migrating entitlements, locations, queues, and payment sources from MTS to the Control Center (CC).
• Strong knowledge of the Control Center (CC) web UI.
• Proficiency in UPF databases, Platform Manager, and Configuration Builder.
• Experience working with ISO20022.
• Experience working with any of the following payment rails: FedWire, SWIFT and CHIPS.
• Knowledge of banking and financial services industry standards and regulations.
• Strong analytical and problem-solving skills, with an attention to detail and the ability to troubleshoot complex issues.
• Experience in incident investigation and issue resolution.
• Familiarity with vendor management and coordination.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills, with the ability to work effectively with internal teams and stakeholders.
• Travel requirements: up to 20% of the time, depending on client needs and project requirements

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

• Industries

  Staffing and Recruiting

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