Implementation Team Lead (Remote- US)

Norwest Venture Partners; Enterprise (NV); Remote; USD 90,000 - 120,000; Full time

Job summary

Join a leading provider of cloud-based solutions for the utility sector as an Implementation Team Lead. In this remote role, you will guide a team of Implementation Specialists by ensuring the delivery of high-quality software solutions while maintaining a strong emphasis on customer satisfaction. With a focus on training and management, your contributions will be pivotal in enhancing utility operations and empowering clients across North America.

Benefits

Remote-first environment with flexible hours

Macbook + $500 for home office setup

Generous PTO and flexible sick days

401k matching program

Professional development courses

Qualifications

• 2+ years of experience managing teams in client services or business operations sector.
• Proven ability to train users on enterprise software applications.

Responsibilities

• Manage a team of Implementation Specialists to ensure high-quality work.
• Conduct regular performance reviews and one-on-one meetings with team members.
• Lead gap analysis sessions to understand customer needs.

Skills

Team Management

Business Analysis

Business Process Mapping

Customer Support

SQL

Job description

• Company Address: 401-45 Queen Street , Charlottetown, PE C1A 4A4, CA

About SpryPoint

SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.

About SpryPoint

SpryPoint builds amazing cloud-based enterprise software for electric, water, gas, and telecom utilities. We give utilities the tools they need to provide top-tier customer service while improving operational efficiency and enabling a world of cutting-edge capabilities. We make the world a better place for utility operators and customers all over North America.

Job Description

The Company

Simply put, SpryPoint provides Smart Solutions for Smart Utilities.

Founded in 2011,SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities. We are proud to have been recognized by industry experts and our clients alike for the value and innovation we bring to the market.

In February of 2023, SpryPoint received a strategic investment fromNorwest , a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.

Join SpryPoint: Powering the Future of Utilities.

At SpryPoint, we’re transforming the utility sector with smart, cloud-based solutions. Since 2011, we’ve helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. Our mission is simple: deliver smarter solutions that make utilities more efficient and better equipped to serve their communities.

We’re seeking anImplementation Team Leadto join our team and help us exceed customer expectations. In this role, you will manage a team of Implementation Specialists, ensuring the delivery of high-quality work while fostering a customer-first mindset. You will be a key member of a project management team tasked with defining the strategies for project execution across all projects in order to exceed revenue, utilization, quality, and other organizational KPIs.

This is aremote position based in US or Canada, with travel required to client sites across North America (up to 25% of the time).

What You’ll Do (People Management)

• Define team and individual goals, training plans, and career development objectives
• Conduct regular one-on-one meetings with team members to monitor progress and support their growth
• Perform quarterly and annual performance reviews for your team members
• Act as a subject matter expert (SME) to provide personal and team training
• Assist in the recruitment, onboarding, and effective ramping of new team members
• Review project progress weekly with the portfolio management team and project teams to ensure milestones, quality standards, and risk mitigation
• Perform regular project quality audits
• Contribute to SpryPoint best practices, lessons learned and project documentation improvements

What You’ll Do (Support your Team with Project Implementations)

• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

What We’re Looking For:

• 2+ yearsof experience managing teams in client services or business operations sector
• Proven ability totrain users on enterprise software applications
• Business AnalysisandBusiness Process Mappingexperience
• Experience with reporting andbusiness intelligence applicationsand platforms
• Technical skills such asrelational database knowledgeorSQL skillsis a huge plus!

What You’ll Bring:

• Proven ability to mentor and lead people
• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to change
• Confidence to work independently and collaboratively within internal and external teams

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America.

Ready to power the future? Let's talk.

Why SpryPoint?

Remote-first and autonomous working environment with flexible working hours

Macbook + $500 towards your home office setup

️ Generous PTO, ½ day Summer Fridays, and flexible sick days

RRSP (Canada) and 401k (US) matching program

Professional development courses, $2,500 annual tuition assistance, and a book bounty program

Annual company events (SpryPalooza!) and team offsites

SpryPoint is an equal-opportunity employer. We do not discriminate, and encourage applications from everyone regardless of race, religion, colour, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state, or federal laws.

If you need any accommodations or adjustments throughout the interview process and beyond, please let us know, and we will work with you to provide the necessary support and make reasonable accommodations to facilitate your participation.

Please note that to maintain our SOC 2 compliance, we ask all candidates to complete background check and identity verification as a final step in our interview process.