Implementation Time Consultant

Fairygodboss; Norfolk (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Fairygodboss is seeking an Implementation Consultant II to join our client engagement team. In this role, you will leverage your expertise to provide exceptional onboarding experiences and solutions tailored to client needs.

Key responsibilities include consulting with clients to evaluate existing systems and driving optimal solutions. Candidates should have a solid background in customer service and business consulting, along with strong analytical and communication skills.

Qualifications

• At least 3 years of experience working in a client service/customer service environment.
• At least 1 year of business consulting experience.
• Proficient in the latest web technologies and various operating systems.

Responsibilities

• Consult with clients to deliver comprehensive ADP solutions.
• Analyze existing systems and business processes.
• Build long term relationships and trust with clients.

Skills

Client relationship management

Analytical skills

Communication skills

Project management

Learning agility

Education

Client service/customer service experience

Tools

Microsoft Office

Job description

Unlock Your Career Potential: Implementation at ADP

Do you have a passion for out‑of‑the‑box thinking and a commitment to making sure customers get the most for their investments? At ADP, the Implementation team is driven by our customers' success. With us, you'll combine your analytic and project management skills with your ability to simplify complex information -- helping customers develop the skills and confidence to use our products with ease. You provide the expert support that makes our integrated solutions stand out in an increasingly competitive global marketplace.

ADP is hiring an Implementation Consultant II

In this position, you'll leverage our top‑ranked training programs and world‑class service guidelines, along with your business consulting expertise, to create exceptional onboarding experiences for each product or service implementation.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results‑Driven, and Social Responsibility.

RESPONSIBILITIES

• Consult with clients to deliver a comprehensive ADP solution
• Guide and drive the client towards the best solution for their business needs
• Analyze existing systems, interface requirements, business processes
• Partner with clients to understand their business and related needs
• Incorporate new processes, tools and approaches when recommending an ADP solution
• Utilize broad knowledge to recommend solutions to the client when appropriate
• Understand client business issues and concerns and recommend and implement appropriate solution
• Build long term relationship and trust
• Interact/collaborate with ADP associates in sales and customer service
• Exchange routine information with members of client project team, including priorities, timeliness, issues as they arise

QUALIFICATIONS REQUIRED

• At least 3 years of experience working in a client service/customer service environment
• At least 1 year of business consulting experience

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR Military experience

Preference will be given to candidates who have the following:

• Proven ability to maintain focus and work effectively with multiple demands
• Ability to work both independently to provide solutions to the client and as part of a team to accomplish tasks
• Strong client relationship skills including the ability to influence client and guide the client to best solution to help resolve their client needs
• Must be comfortable working in a performance‑based and structured environment while demonstrating high ethical standards
• Must be able to recognize basic procedural issues as they arise, and escalate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Excellent analytical skills and time management skills
• Excellent communication skills both verbal and written
• Proficient using Microsoft Office

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.