Implementation Specialist (REMOTE)

Elsevier Inc. Company; Pennsylvania; Remote; USD 70,000 - 90,000; Full time

Job summary

Elsevier Inc. is seeking an Implementation Specialist to work closely with Program Solution accounts to implement Nursing & Health Education products effectively. This role involves developing training plans and managing timelines while ensuring a seamless transition post-implementation. The ideal candidate will possess an advanced degree in Nursing or Education, with relevant experience in customer-facing roles, showcasing leadership and organization skills. The company values work-life balance and offers extensive benefits.

Benefits

Comprehensive health benefits

401(k) with match

Wellness platform with incentives

Paid leave for volunteering

Study assistance and sabbaticals

Qualifications

• Experience in Sales, Project Coordination, or Customer Success.
• Must have effective communication skills.
• Ability to manage multiple timelines and prioritize tasks.

Responsibilities

• Develop training plans for customers and set implementation schedules.
• Track deadlines and collaborate with internal partners for successful launches.
• Identify at-risk customers and manage the transition to steady state.

Skills

Leadership

Time Management

Self-Learning

Interpersonal Skills

Education

Advanced education in Nursing or Education

Tools

Excel

Microsoft Project

Trello

Job description

The Implementation Specialist (IS) will work with Program Solution accounts outlining plans for implementing Nursing & Health Education products into their programs. This role identifies important milestones at the account and builds the implementation process into a timeline. They will work in direct contact with the customer and internal teams to ensure that process timelines and deliverables have been met and pivot on deliverables as needed. The goal for the Implementation Specialist is to leave the customer confidently using Elsevier’s digital products and build an ongoing training plan for new faculty using our products moving forward at the institution and transition the implementation plan to the Enterprise Customer Success Manager and into steady state for post Implementation.

Responsibilities

• Developing training plans for Program Solution customers
• Setting implementation schedules and timelines aligned with account calendars
• Tracking and maintaining team deadlines for implementation
• Collaborating with internal partners to deploy resources for successful program launch
• Building account product usage tools to establish a framework for digital product integration
• Identifying "at-risk" customers and providing insight into action plans
• Managing Curriculum Solution process tracking to completion
• Implementing plans for Program Solution accounts to optimize product usage and transition to steady state

Requirements

• Have an advanced education background in Nursing or Education, with work experience in Sales, Project Coordination, Customer Success, or Customer Service
• Have an expertise in Nursing Education would be advantageous.
• Be able to work independently with excellent self-learning, prioritization, organization, and time management skills
• Have effective interpersonal and leadership skills with a proven track record of success
• Be proficient in collaborating as part of a team with a high-energy, positive, "can-do" attitude
• Be able to communicate effectively across multiple formats and consistently meet deadlines
• Experience with Excel, Microsoft Project, or Trello is preferred.

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer

• Health Benefits : Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits : 401(k) with match and an Employee Share Purchase Plan
• Wellbeing : Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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