Implementation Specialist – Persivia (USA)

Persivia Inc.; Marlborough (MA); On-site; USD 85,000 - 125,000; Full time

Job summary

Persivia Inc. is seeking an Implementation Specialist to lead onboarding and deployment for health systems, ACOs, payers, and other entities.

You will manage requirements, configure modules, and coordinate complex data interfaces to ensure successful adoption of Persivia’s AI-powered population health solutions. The role requires deep knowledge of HL7/FHIR, EMR workflows, and strong stakeholder communication.

Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Responsibilities

• Lead end-to-end implementations for new customers and product expansions.
• Conduct requirements gathering, workflow analysis, and solution design.
• Configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules.
• Manage timelines, deliverables, and go-live processes.
• Coordinate EHR/EMR integrations and data interfaces.
• Provide customer training and change management support.
• Lead testing, QA, and validation activities.
• Collaborate with Product, Customer Success, and Engineering for readiness and feedback.

Skills

Healthcare IT

SQL

Clinical workflows

Communication

Project management

Tools

HL7

FHIR

EMR integrations

SaaS platforms

Job description

Role Overview

The Implementation Specialist is responsible for delivering smooth, high-quality onboarding and deployment experiences for Persivia’s customers, including health systems, ACOs, physician groups, payers, and public health entities. This role ensures customers successfully adopt Persivia’s AI-powered population health, chronic care management, quality, VBC, and analytics solutions.

Key Responsibilities

Implementation & Onboarding

• Lead end-to-end implementation for new customers and product expansions.
• Conduct requirements gathering, workflow analysis, and solution design.
• Configure Persivia modules including CCM, TCM, RPM, VBC, Quality, Cohort Builder, Risk Adjustment and other modules
• Manage timelines, deliverables, and go-live processes.

Data & System Integration

• Coordinate EHR/EMR integrations (Epic, Cerner, Athena, eClinicalWorks, etc.).
• Support interfaces for HL7, FHIR, CCDA, claims, ADT, labs, and device data.
• Validate data mapping, quality, and ingestion workflows.
• Partner with engineering to troubleshoot and validate technical readiness.

Customer Training & Change Management

• Conduct role-based training for clinicians, care managers, and operational teams.
• Document workflows, configurations, and SOPs.
• Support change management strategies to drive adoption.

Testing, QA, and Validation

• Lead UAT, workflow testing, and regression checks.
• Ensure configurations align with clinical and operational rules.
• Track issues until complete resolution.

Cross-Functional Collaboration

• Work with Product on requirements and customer feedback loops.
• Partner with Customer Success for post-go-live transition.
• Collaborate with Engineering/DevOps for technical readiness.

Project Management

• Manage multiple concurrent implementations with detailed organization.
• Maintain project plans, status updates, and risk logs.
• Communicate progress clearly to internal and external stakeholders.

Required Qualifications

• 3–5+ years in healthcare IT, clinical systems, or implementations.
• Experience with healthcare data: HL7, FHIR, claims, ADT, labs, or device integrations.
• Familiarity with EMR workflows and clinical terminology.
• Strong analytical skills; SQL experience preferred.
• Excellent communication skills with U.S. customer-facing experience.
• Ability to manage multiple projects in fast-paced environments.

Preferred Experience

• Experience implementing CCM, TCM, RPM, MIPS, VBC, Analytics or Quality programs.
• Exposure to value-based care and clinical program logic.
• Prior work in SaaS, population health, or analytics platforms.
• Understanding of HIPAA, PHI, and healthcare compliance.

Why This Role Is Elite

The Implementation Specialist ensures Persivia customers achieve successful onboarding, strong clinical outcomes, and long-term value from our AI-driven platform, making this role critical to Persivia’s growth and customer excellence.