Implementation Specialist, EHR

Pantera Capital; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Ease Health is hiring an Implementation Specialist to lead EHR implementations for behavioral health organizations, from small providers to enterprise deployments. This hands-on role is fully remote with periodic travel to customer sites.

You will own implementations, configure environments, translate workflows into system design, and ensure customers realize value quickly. You will collaborate with clinical, operations, and revenue cycle teams and partner with product and engineering to drive

Qualifications

• 3+ years of EHR implementation experience.
• Experience mapping clinical, operational, and billing workflows.
• Ability to configure forms, templates, and user roles.
• Strong stakeholder management across executives and clinicians.
• Experience with enterprise deployments (100+ users).

Responsibilities

• Own multiple EHR implementations from kickoff to go-live.
• Lead project timelines, milestones, risks, and communications.
• Configure environments: roles, permissions, workflows, templates.
• Translate workflows into scalable system configurations.
• Train administrators and end users on platform features.
• Collaborate with product/engineering to improve processes.
• Maintain clear internal updates throughout the implementation journey.

Skills

EHR implementation

Healthcare operations

Workflow configuration

Client management

Job description

About Ease Health

Ease Health is building the AI-native operating system for behavioral health. Today, providers rely on fragmented systems across EHR, CRM, billing, scheduling, and documentation. This creates operational drag, staff burnout, and lost revenue. Ease consolidates these into a single platform powered by AI.

We’ve raised $41M from leading investors including Andreessen Horowitz, along with BoxGroup, Abstract Ventures, F3 Partners, and Sunflower Capital. We are growing extremely fast, partnering with leading behavioral health organizations across the country, and rapidly expanding both our product and team.

The Role

We’re hiring an Implementation Specialist to lead EHR implementations for behavioral health organizations ranging from growing provider groups to enterprise organizations with hundreds of users.

This is a hands‑on individual contributor role. You will own implementations from kickoff through go‑live, partnering directly with executive leadership, clinical teams, operations leaders, and revenue cycle teams to ensure successful deployments. You will be responsible for configuring customer environments, translating operational workflows into system design, driving project execution, and ensuring customers realize value quickly.

This role is fully remote with periodic travel to customer sites.

What you’ll do

• Own multiple concurrent EHR implementations from contract signature through go-live and stabilization
• Serve as the primary project lead for customer implementations, managing timelines, milestones, risks, and stakeholder communication
• Configure customer environments including roles, permissions, security settings, forms, templates, workflows, and operational settings
• Translate customer clinical, operational, and billing workflows into scalable system configurations
• Lead implementation workshops across clinical, medical, operations, intake, scheduling, and revenue cycle teams
• Manage data migration, system validation, user acceptance testing, and go‑live readiness activities
• Train administrators, super users, and frontline staff on platform functionality and best practices
• Partner closely with product and engineering teams to identify gaps, drive solutions, and improve implementation processes
• Own internal communication and updates, keeping internal stakeholders informed and aligned throughout the implementation journey

Who you are

• 3+ years of EHR implementation experience required
• Experience implementing EHR, practice management, healthcare operations, or other complex workflow-driven software platforms
• Comfortable configuring systems rather than simply project managing implementations
• Experience building and configuring forms, workflows, permissions, templates, user roles, and operational settings
• Experience supporting enterprise deployments with 100+ users
• Comfortable operating in fast‑paced environments with significant ownership and autonomy
• Comfortable managing client expectations, defining roles and responsibilities, and balancing multiple priorities across concurrent accounts

Nice to have

• Behavioral health experience
• Experience migrating customers from legacy EHR systems
• Familiarity with healthcare interoperability, EDI, claims, eligibility, or payer workflows

Why this role

• Own high-impact implementations for some of the largest behavioral health organizations in the country
• Work directly with company leadership on strategic customer deployments
• Help shape the implementation function at one of the fastest-growing companies in behavioral health
• Join a well‑capitalized company at an early stage with significant opportunities for growth
• Play a critical role in modernizing healthcare infrastructure with AI-native technology