Implementation Specialist II

Deluxe; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Healthcare (Medical, Dental, Vision)

Paid Time Off

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Tuition Reimbursement

Job summary

Deluxe Corporation in the United States is seeking an Implementation Specialist II to drive successful delivery of Deluxe-proposed solutions and configurations on projects. You will prepare status reports for project managers, clients, and internal management, and you may deliver up to five small projects simultaneously as well as upgrades.

You will work with the project team to tailor base software to customer data, test systems before delivery, document defects, and escalate issues as needed.

Qualifications

• Bachelor's in IT/Math/CS/Engineering with 2 years experience or HS/GED with 6 years experience.
• Experience with Microsoft Office suite and Windows-based operating systems.
• Experience implementing or supporting software solutions.
• Banking/payments experience preferred (2 years)

Responsibilities

• Lead implementation of Deluxe-proposed solutions and configurations on assigned projects.
• Deliver up to five small projects simultaneously (every 100 hours or less) and upgrades up to 1000 hours.
• Test systems prior to delivery and during implementation to ensure quality.
• Document defects and resolution approaches; escalate issues as needed.
• Prepare implementation status reports for project managers, clients, and internal management.

Skills

Project implementation

Microsoft Office

Windows OS

Software implementation

Education

Bachelor's in IT/Math/CS/Engineering

HS/GED + 6 years experience

Tools

ECM Workflow OnBase

Job description

Why Join UsBe part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.We offer competitive benefits starting on day one, designed to support your life both in and out of work.42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.As an Implementation Specialist II you will be responsible for the successful implementation of Deluxe-proposed solutions and configurations on projects as assigned while meeting the client billability levels and billing rates as established for this position. Prepare implementation status reports for project managers, clients, and as required, internal management.Implement up to five small projects (every 100 hours or less) simultaneously as well as upgrades up to 1000 hours. Assist on larger more complex projects that require more than one resource. Delivery Services in the area of expertise and product knowledge.Work with the project team to prepare customer or internal system by customizing base software application and entering customer-specific data according to the CRD and other project documentation.Test systems prior to delivery and during implementation at the client site or internally to ensure a quality product. Document defects and resolution approach. Work collaboratively with other team members to resolve issues.The document, communicate status and help escalate issues internallyBasic Qualifications:Bachelors in Information Technology, Mathematics, Computer Science, Business or Engineering and 2 years experience or Hs/GED and 6 years experience.Experience with Microsoft Office suite and windows-based operating systems/networks.Experience implementing or support software solutions.Preferred Qualifications:2 years in banking and/or payment processing is preferredTreasury ManagementECM WorkflowOnBase Implementation/Workflow experienceAdditional Basic Qualifications:Must be 18 years of age or olderCompensationThe compensation range for this position is $65,000.00 - $75,000.00 annually. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.BenefitsIn line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:Healthcare (Medical, Dental, Vision)Paid Time Off, Volunteer Time Off, and HolidaysEmployer-Matched Retirement PlanEmployee Stock Purchase PlanShort-Term and Long-Term DisabilityInfertility Treatment, Adoption and Surrogacy AssistanceTuition ReimbursementThese benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.Deluxe Corporation is an Equal Employment Opportunity employer:All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail] .