Implementation Consultant

Deluxe; Town of Texas (WI); On-site; USD 85,000 - 115,000; Full time

Job summary

Deluxe is seeking an Implementation Consultant to lead multiple client implementations from end-to-end, combining product expertise with project management. You will collaborate with Sales, Product, Support and Engineering to deliver time-to-value and successful go-lives.

You will serve as a subject matter expert on Deluxe Payment Platform features for partners and act as a trusted advisor throughout the ISV integration lifecycle.

Qualifications

• 3-8 years of experience as a customer facing implementation consultant or similar.
• Experience in a B2B SaaS environment preferred.
• 3 years hands-on implementation experience with payment gateway platforms.

Responsibilities

• Own implementation projects end-to-end: define plans, milestones, and go-live.
• Provide customer-facing post-sale implementation consulting on Deluxe Payment Platform features.
• Serve as trusted advisor and main contact for ISV partners during implementation.
• Provide partner enablement: clarify requirements, provide guides and test plans.
• Improve customer onboarding by translating feedback into product insights.
• Build repeatable playbooks to drive implementation efficiency.

Skills

Project management

Customer facing

Cross-functional collaboration

B2B SaaS familiarity

Education

Bachelor's degree

Tools

APIs

Payment gateway platforms

Job description

Why Join Us

Be part of an organization that's driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies-and we invest in you accordingly.

• We're proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

As an Implementation Consultant at Deluxe you will have a key role in delivering value to our customers, helping them deploy our services. You will lead multiple customer implementation projects simultaneously by combining deep product expertise with project management discipline. You will work cross-functionally with teams including Sales, Product, Support and Engineering. General knowledge of the payments industry and API's is vital.

Own implementation projects end-to-end: provide comprehensive project plans, define milestones and drive partner implementations to on time go-live and time-to-value targets. Drive weekly cadence, manage dependencies, risks and keep scope changes controlled with clear trade-offs.

Provide customer facing post-sale implementation consulting services by acting as a subject matter expert on Deluxe Payment Platform features & products for partners.

Serve as a trusted advisor and lead point of contact for ISV partners throughout the implementation phase; establish and own correspondence with external and internal stakeholders from Product, Engineering to Sales and Senior leadership. .

Provide partner enablement: clarify requirements, provide best practices, quick guides, test plans and go live readiness.

Work cross-functionally to improve the customer onboarding experience by collecting and translating customer and partner feedback into meaningful product insights for our Product and Engineering teams.

Build repeatable playbooks and a refined implementation motion within the ISV partner segment to drive implementation efficiency.

Basic QualificationsBachelors

3-8 years of experience as a customer facing implementation consultant, managed services consultant, technical project manager or other technology consulting role, preferably in a B2B SaaS environment.

Preferred Education:

Bachelors

Preferred Years of Experience:

3 years hands-on implementation experience payment gateway platforms

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster (http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [e-mail].