Implementation Specialist — Identity Security Platform

Entrust Corporation; United States; Hybrid; USD 41,000 - 60,000; Full time

Benefits offered by this job

Health and wellness programs

401(k) matching contribution

Paid time off and holidays

Job summary

Entrust Corporation is seeking an Implementation Specialist to deliver instant financial issuance solutions in customer environments, remotely or on-site. You’ll manage installations, ensure customer success, and collaborate with project management to meet timelines.

The role requires strong communication, 2+ years in software delivery, and experience with system integrations. Flexibility for non-standard hours and US work authorization is necessary.

Qualifications

• Associate degree in information technology or equivalent.
• Must have mastery of written and verbal communication.
• 2+ years of experience in a customer Software delivery.
• Experience with System Integrations.
• Proven work with Software debugging or development.
• Ability to work non-standard hours as needed including evenings and weekends as customer initiates.
• Must be able to lawfully work within the US and have unrestricted work authorization for US.
• Must be available to work between 7:00 AM and 7:00 PM, Central time with hours 8:00 AM to 5:00 PM Central Time Mon–Fri; after hours and weekend availability as needed.
• When proficiency of skills is obtained, some weekend and after-hours work will be required.

Responsibilities

• Solution deployment and configuration to meet the customer needs.
• Setup, install, and administer instant financial solutions for our customers remote or at a customer site.
• Collaborate with project management team to deliver the solution to the customer in a timely manner.
• Act as technical expert on the solution, including requirements gathering and validation.
• Understand customer needs and work with client to manage access, map data, and create process documentation.
• Test and troubleshoot functionality; document issues for escalation.
• Deliver solution training for customers, partners, and IT personnel.
• Interact with System Administrators to apply patches and perform upgrades.
• Maintain high availability for contact and timely responses to inquiries.
• Communicate with customers/partner and provide information promptly.

Skills

Customer software delivery

Communication skills

Problem solving

Education

Associates degree in information technology or equivalent

Tools

Windows Server tools

SQL

IIS

TCP/IP

VMware

Cisco

Job description

Entrust Corporation is seeking an Implementation Specialist to deliver instant financial issuance solutions in customer environments, remotely or on-site. You’ll manage installations, ensure customer success, and collaborate with project management to meet timelines.

The role requires strong communication, 2+ years in software delivery, and experience with system integrations. Flexibility for non-standard hours and US work authorization is necessary.