Implementation Specialist I

asuresoftware; Nashville (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision, HSA, FSA

Company paid Basic Life Insurance, AD,

Long-Term Disability, and Short-Term

401K Program with 3% safe harbor

Employee Stock Purchase Program

Fitness Reimbursement Program

Self-Managed PTO

Job summary

Asure Software is seeking an Implementation Specialist to lead end-to-end client configurations of our payroll tax product. You will gather requirements, configure solutions, train clients, and own implementations from kickoff through stabilization.

In this hybrid role, based in Nashville, TN or Virginia Beach, VA, you will ensure on-time delivery, accuracy, and client adoption across payroll processes and HR standards. Excellent communication and multitasking are essential.

Qualifications

• 3+ years of supporting clients with US payroll and/or tax processing.
• 2+ years in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Excellent communication and interpersonal skills.
• Strong attention to detail, confidentiality, and organizational skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• CPP, FPC, PHR or SHRM-CP certification is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Word.

Responsibilities

• Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
• Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
• Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines.
• Discovery: identify client business requirements; Configure: tax solution based on requirements; Deliver: training on the configured solution; Deploy: complete implementations.
• Support: clients for the first 2 successful payrolls; Deliver: results on time; Ensure adoption for continued success.
• Provides status reports and updates to the project team; resolves hurdles through coordination with clients and internal teams.

Skills

3+ years payroll

Account ownership

Excellent communication

Attention to detail

Multitasking

HR and payroll knowledge

Education

CPP/PHR/SHRM-CP certification (nice to have)

Tools

MS Office (Excel, Word)

Job description

Who we are

Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable,accuratesolutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations,validatingoutcomes through testing, and taking ownership of implementation results from kickoff through stabilization.

This is a hybrid position and can be based in Nashville, TN or Virginia Beach, VA.

How you will contribute:

Our Implementation Specialist brings a builder mindset to client configurations of our payroll tax product, proactively translating requirements into scalable,accuratesolutions. This role drives successful adoption of our solutions by leading training, defining client requirements with clarity, executing configurations,validatingoutcomes through testing, and taking ownership of implementation results from kickoff through stabilization.

Major Duties and Responsibilities:

• Leads end-to-end client implementations, applying deep product expertise to build accurate configurations and deliver successful outcomes.
• Delivers group presentations and training sessions that enable clients to confidently use and maintain Asure Software.
• Owns all stages of software implementation projects with clear accountability for scope, quality, and timelines:
  • Discovery: identify client business requirements
  • Configure: our Asure tax solution based on the client requirements
  • Deliver: training on the Asure tax configured solution
  • Deploy: successfully complete implementations
  • Support: clients for the first 2 successful payrolls
• Deliver results on time.
• Ensure client product and Asure procedure adoption for success with our products.
• Provides status reports and overall project updates to the project team.
• Anticipates and resolves project hurdles through effective coordination with clients and internal teams to keep implementations on track.
• Creates client advocacy for our products- leaving every customer happy and willing to provide a reference for future customers.

Qualifications and Requirements:

• 3+ years of supporting clients with their US payroll and/or tax processing.
• 2+ years of success in a dedicated account ownership service model.
• Solid understanding of HR practices, labor laws, and payroll principles.
• Strong attention to detail, confidentiality, and organizational skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• CPP, FPC, PHR or SHRM-CP certification is a plus.
• Proficiency in Microsoft Office Suite, especially Excel and Word

Benefits

• Medical, Dental, Vision, HSA, FSA- All effective on day 1!
• Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
• 401K Program with 3% safe harbor contribution
• Employee Stock Purchase Program
• Fitness Reimbursement Program
• Self-Managed PTO

Our Mission

• Helping customers grow by getting the most from their human capital.
• Helping our employees grow personally and professionally.
• Growing relationships in our communities that inspire goodness.
• Grow shareholder value

Our Vision

Be the most trusted Human Capital Management resource to entrepreneurs everywhere.

Our Values

• Embrace Change
• Lead with Integrity
• Own the Outcome
• Deliver Awesome
• Be a Good Human

We are an equal opportunity employer. All candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks conducted at employment offer.