Implementation Specialist, Hospital ROI

MRO; Norristown (Montgomery County); On-site; USD 57,000 - 78,000; Full time

Job summary

MRO seeks an Implementation Specialist to execute implementation strategies and deliver ROI solutions at client sites, ensuring smooth handovers and ongoing success.

The role requires coordinating with multiple internal teams, training field users, and traveling extensively to support hospital and clinic deployments.

Qualifications

• Bachelor’s degree or equivalent experience.
• Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted).
• Excellent communication and presentation skills.

Responsibilities

• Manage implementations of MRO’s Exchange Manager platform at client sites.
• Lead ROI workflow setup and client training.
• Serve as primary liaison between MRO and client through implementation and handover.
• Collaborate with Sales, Account Management, Compliance/Privacy, and Operations during pre- and post-implementation phases.
• Escalate timelines as needed to protect project delivery.

Skills

Communication skills

Travel readiness

MS Office proficiency

Customer service

Training ability

Healthcare IT familiarity

Education

Bachelor's degree

RHIA eligible accepted

Tools

MS Word

MS Excel

MS Outlook

Job description

Overview

The Implementation Specialist executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.

Overview

The Implementation Specialist executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.

Responsibilities

• Manages, leads, and or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites that include, but not be limited to:
  • Creating and executing effective and efficient release of information (ROI) workflows.
  • Training of all field users (ROI Specialists) on processes and software application use.
  • Resolving operational and technical issues as necessary.
• Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
• Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations, including but not limited to, working with the Sales, Account Management, Compliance/Privacy, and the Operations teams to support the pre-implementation phase to the Operations “hand over” through sales calls, site assessments, policies and procedure meetings, and post-implementation calls.
• Ensure that proper escalation procedures are followed when client timelines are adjusted or in jeopardy.
• Other duties as assigned by the Managers of Implementation as appropriate.

Qualifications

• Bachelor’s required or equivalent experience
• Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted)
• Enthusiastic, self-motivated, deep work ethic required.
• Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required.
• Excellent computer skills specifically MS Word, Excel, and Outlook
• Strong attention to detail with excellent time management and organizational skills.
• Ability to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives.
• HIT and implementation experience preferred.
• Ability to travel by air or road is required.

Physical Requirements

• Position requires 75% travel by car and air as needed- or as directed by the VP, Enterprise Implementation or Director, Implementation Services
• Position requires standing, sitting and lifting 20 pounds.
• Position is performed in office and hospital/clinic settings.
• Meet required health screening as directed by our healthcare clients
• This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

Total Compensation

Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range

It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $57,000.00 - USD $78,000.00 /Yr.