Site Supervisor, Medical Records, Release of Information

MRO Corporation; Roanoke (VA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

MRO Corporation in Roanoke, VA is seeking a Site Supervisor to oversee daily scheduling of ROI Specialists at client sites. The role serves as liaison between MRO and client management to ensure ROI activities comply with policies and regulations and are completed timely.

The Site Supervisor will manage workflow, cover peak periods, conduct QA, supervise performance, and support area management while maintaining courteous service to patients and staff.

Qualifications

• High School Diploma or GED required.
• Bachelor’s or Associate degree in HIM, Business Administration, or related health field preferred.
• 1 year supervisory/management experience in acute care setting.
• HIPAA privacy standards knowledge required.
• Excellent written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Responsibilities

• Manage daily workflow among on-site ROI Specialists to maximize productivity and quality.
• Adjust assignments for peak periods, leave and vacancies at hospital sites.
• Provide coverage for backlogs, illness, vacation, or staff leave.
• Perform QA monitoring of ROI Specialists' performance.
• Conduct productivity and performance reviews per policy and law.
• Monitor performance and approvals for PTO and staff schedules.
• Promote professional, courteous service to patients and staff.
• Support Area Manager as needed.

Skills

Written communication

Interpersonal skills

HIPAA knowledge

Microsoft Office

Education

High School Diploma or GED

Bachelor’s or Associate degree in HIM, Business Administration, or related health field

Tools

Microsoft Office Suite

Job description

Overview

The Site Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specific client site. The Site Supervisor will act as the liaison between MRO and Client Management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations and are completed in a timely manner.

Responsibilities

• Manages workflow among on-site employees to ensure maximum productivity and quality standards are met. Adjusts work assignments as needed to cover peak periods, leave and vacancies. Prioritizes work to ensure completion of ROI function.
• Adjusts work assignments as needed to cover peak periods, leave and vacancies at the staffed hospital sites.
• Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists. Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect. Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager, as needed.

Qualifications

• High School Diploma/GED required.
• Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred.
• 1 years supervisory/management experience in acute care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office Applications required.

Physical Requirements:

• Position requires standing, sitting, lifting up to 20 pounds.
• Position is performed in office and hospital settings.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Total Compensation Base pay is one element of the total compensation package. Eligible employees may also have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

Pay Range

USD $52,000.00 - USD $70,000.00 /Yr.