Implementation Specialist, Hospital ROI

MRO Corporation; Norristown (Montgomery County); Sur place; USD 57 000 - 78 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Résumé du poste

MRO Corporation is seeking an Implementation Specialist to drive ROI solution implementations across client sites. You will lead ROI workflows, train field users, and resolve issues to ensure smooth deployments.

You’ll serve as the primary client resource during implementation, build strong relationships, and collaborate with Sales, Compliance, and Operations for handover. Travel up to 75% is required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Bachelor’s in Health Information Management (HIM) preferred; RHIA eligible accepted.
• Enthusiastic, self-motivated, deep work ethic required.
• Excellent communication skills (verbal, written, and presentation).
• Excellent computer skills: MS Word, Excel, Outlook.
• Strong attention to detail with time management and organization.
• HIT and implementation experience preferred.
• Ability to travel by air or road.

Responsabilités

• Manage or support implementations of MRO’s Exchange Manager platform and add-ons at client sites.
• Create and execute ROI workflows and train ROI Specialists on processes and software.
• Resolve operational and technical issues as necessary.
• Serve as primary resource between MRO and client during implementation.
• Develop positive client relationships during ROI transition.
• Coordinate with Sales, Account Management, Compliance/Privacy, and Operations for handover.
• Ensure escalation procedures are followed when timelines are adjusted or jeopardized.
• Other duties as assigned by Implementation Managers.

Connaissances

Communication skills

Time management

Organizational skills

Customer service

Formation

Bachelor’s in HIM

Outils

MS Word

MS Excel

Outlook

Description du poste

Overview

The Implementation Specialist executes implementation strategy and delivers MRO’s release of information (ROI) solutions and services to new and existing client sites.

Responsibilities

• Manages, leads, or provides support to all implementations of MRO’s Exchange Manager platform and any technology add-ons at client sites that include, but not be limited to:
  • Creating and executing effective and efficient release of information (ROI) workflows.
  • Training of all field users (ROI Specialists) on processes and software application use.
  • Resolving operational and technical issues as necessary.
• Serve as primary resource between MRO and client throughout the implementation phase and until normal state of operations is achieved.
• Develop positive work relationships with on-site clients and serves as a resource in the transition of the ROI process.
• Collaborate and coordinate with other MRO resources as necessary to ensure successful and optimal outcomes for all client implementations, including but not limited to, working with the Sales, Account Management, Compliance/Privacy, and the Operations teams to support the pre-implementation phase to the Operations “hand over” through sales calls, site assessments, policies and procedure meetings, and post-implementation calls.
• Ensure that proper escalation procedures are followed when client timelines are adjusted or in jeopardy.
• Other duties as assigned by the Managers of Implementation as appropriate.

Qualifications

• Bachelor’s required or equivalent experience
• Bachelor’s in Health Information Management (HIM) preferred (RHIA eligible accepted)
• Enthusiastic, self-motivated, deep work ethic required.
• Excellent communication skills (verbal, written, and presentation) and exceptional listening skills required.
• Excellent computer skills specifically MS Word, Excel, and Outlook
• Strong attention to detail with excellent time management and organizational skills.
• Ability to maintain and strive in a daily high activity environment providing excellent customer service to meet objectives.
• HIT and implementation experience preferred.
• Ability to travel by air or road is required.

PHYSICAL REQUIREMENTS:

• Position requires 75% travel by car and air as needed- or as directed by the VP, Enterprise Implementation or Director, Implementation Services
• Position requires standing, sitting and lifting 20 pounds.
• Position is performed in office and hospital/clinic settings.
• Meet required health screening as directed by our healthcare clients.

*This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned.

Total CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

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Pay Range

USD $57,000.00 - USD $78,000.00 /Yr.