Implementation Specialist, Enterprise Accounts

Nestmed; United States; On-site; USD 115,000 - 125,000; Full time

Job summary

Nestmed is seeking an Implementation Specialist to lead enterprise rollouts end-to-end across multi-branch home health and hospice accounts, designing rollout strategy and sequencing. You will own the plan, manage executive relationships, coordinate with IT, clinical leadership, and operations, and drive adoption with targeted training and change management.

This role requires 7+ years in implementation, willingness to travel up to 20%, and the ability to translate complex clinical workflows

Qualifications

• 7+ years in implementation, training, or customer success.
• Experience leading multi-location enterprise rollouts.
• Strong program/project management and timeline ownership.
• Executive presence with senior leadership.
• Willing to travel up to 20% in the US.

Responsibilities

• Own end-to-end enterprise rollout plans from kickoff to full adoption.
• Design phased go-live sequencing by region or service line.
• Coordinate master implementation timeline across IT and clinical leadership.
• Lead virtual and on-site training for clinicians and staff.
• Maintain executive relationships and track health metrics.
• Manage adoption and post-go-live reinforcement.

Skills

Implementation leadership

Training & enablement

Project management

Executive communication

Client relationship management

Tools

LMS

Training platforms

PM tools

Job description

Healthcare documentation is broken. Nestmed is fixing it with an AI platform that gives clinicians their time back.

In just one year, we’ve scaled to support tens of thousands of clinicians across more than a million patient visits. We're now the trusted partner for over 60 home health agencies, including 7 of the top 10 enterprises in the US.

Our founding team- hailing from Stanford, YC, Google, and Meta is backed by the founders of PayPal and Plaid to build the essential infrastructure for the future of the $500B home healthcare industry.

Nestmed's fastest-growing customers are enterprise multi-state home health and hospice organizations with hundreds of branches, thousands of clinicians, and tight implementation timelines. We're looking for an Implementation Specialist to own these enterprise rollouts end to end: designing the rollout strategy, sequencing branch-by-branch go-lives, and turning time-strapped clinicians across a sprawling org into confident daily users, at scale.

This isn't just a training role that happens to touch big accounts. It's ownership of the implementation itself: the plan, the phasing, the executive relationship, and the outcome. We're looking for someone who has done this before and knows how to avoid risks, manage exec level stakeholders, leverage their project management skills, hold strong technical skills and can quickly learn the US home health and hospice landscape.

What You'll Do

Enterprise Rollout Strategy

• Own the end-to-end implementation plan for large, multi-branch home health and hospice accounts, from kickoff through full adoption across every branch
• Design phased go-live sequencing (by region, branch tier, or clinical service line) that fits the customer's operational reality, not a generic template
• Build and manage the master implementation timeline, coordinating dependencies across IT, clinical leadership, and branch-level operations
• Anticipate potential failure points specific to large orgs: competing regional priorities, inconsistent branch-level readiness, leadership turnover mid-rollout and build contingency plans before they become escalations

Training & Enablement at Scale

• Lead virtual and on-site training for clinicians and office staff across dozens to hundreds of branches
• Design and run train-the-trainer programs that let branch-level champions cascade training locally
• Provide targeted 1:1 and small-group coaching for slower adopter branches
• Travel up to 20% to customer sites for executive check-ins, regional kickoffs, and high-stakes go-lives

Executive & Cross-Functional Relationship Management

• Serve as the primary implementation point of contact for customer executive sponsors (VP/Director of Clinical Operations, Regional Directors) throughout the engagement
• Partner closely with Implementation Leadership on account strategy, executive business reviews, and renewal risk tied to adoption
• Track and report implementation health with rigor
• Proactively identify and escalat... before they threaten a renewal or expansion

Adoption & Change Management

• Build trust with clinicians and branch leadership by deeply understanding their workflow and how it varies branch to branch within the same organization
• Identify systemic adoption barriers (not just individual stragglers) and design interventions that work across a distributed org
• Monitor usage data across the account and drive targeted follow-up with low-engagement branches or regions
• Deliver post-go-live reinforcement training and manage the long tail of adoption in a large account, which rarely ends at go-live

Clinician & Customer Advocacy

• Share frontline and branch-level insights with Product, Engineering, and CS to influence roadmap and account strategy
• Surface patterns across enterprise accounts, friction that shows up at scale often looks different from friction at a single small agency
• Contribute to case studies and reference-ability efforts for flagship enterprise accounts

Required

Who You Are

• 7+ years in implementation, training, or customer success roles, with direct experience managing complex, multi-stakeholder rollouts. Enterprise healthcare experience strongly preferred
• Proven track record leading implementations for large, multi-location organizations (not single-site deployments)
• Strong program/project management instincts, being comfortable owning a timeline with dozens of moving parts and no one else tracking it for you
• Executive presence: credible and persuasive with Senior Leadership, not just end users
• Exceptional presentation, facilitation, and written communication skills
• Comfortable learning new technology quickly and translating it for non-technical, clinical audiences
• Empathetic, patient, and energized by helping others learn while also being able to hold a large org accountable to a timeline
• Self-starter who thrives in a fast-paced startup and is comfortable operating with ambiguity in a scaling implementation function
• Willing to travel 20% (U.S.)

Nice to Have

• Experience implementing or training clinicians on EMR/EHR or clinical software at scale
• Home health or hospice experience, especially with multi-branch or multi-state agencies
• Background in change management, instructional design, or adult learning
• Experience with LMS or training platforms, and with implementation/project tracking tools
• Familiarity with home health and hospice-specific workflows and regulatory context (OASIS, PDGM, visit compliance)

If you’re passionate about working with high-impact products that solve real-world problems, we’d love to hear from you.

Compensation Range: $115K - $125K