Implementation Specialist

Tandem Inc.; Lehi (UT); On-site; USD 70,000 - 90,000; Full time

Job summary

Enzo Health is looking for an Implementation Specialist to lead the customer journey from contract signing to full adoption of their AI-driven EHR platform. In this role, you will configure the system, oversee data migration, and train staff, ensuring a successful deployment that enhances agency workflows.

The ideal candidate should possess a strong understanding of home health operations and have at least 3 years of experience in a similar role. This position offers the chance to shape the future of healthcare technology.

Qualifications

• 3+ years in implementation, onboarding, clinical operations, or a related role.
• Working knowledge of home health operations lifecycle, including OASIS documentation.
• Experience in running EHR or clinical software implementations, including data migration.

Responsibilities

• Lead end-to-end implementations of Enzo EHR and product suite.
• Configure the platform to each agency's workflows and service lines.
• Plan and execute data migration from legacy EHRs.

Skills

Implementation experience

Project management

Home health operations knowledge

Communication skills

Customer service mindset

Job description

Enzo Health is a healthcare technology company transforming home health operations through purpose-built artificial intelligence. We deliver a secure, HIPAA-compliant AI platform that unifies intake, clinical documentation, coding, and quality assurance, enabling agencies to reclaim time and revenue while elevating patient care.

Enzo addresses the critical challenges facing home health agencies today: rising operational costs, clinician burnout, shrinking reimbursement margins, and increasing compliance demands. Our integrated AI solution automates documentation workflows from referral to final QA, allowing clinical staff to focus on delivering exceptional patient care.

Our solutions include Enzo Intake (intake decisions in seconds), Enzo Scribe (auto-generated OASIS documentation, cutting documentation time up to 75%), Enzo QA (roughly 95% coding accuracy, adding an average of $185 per episode), and Enzo EHR, our AI-native home health EHR that automates workflows across the patient journey from intake to billing.

The Role

As an Implementation Specialist, you own the customer journey from signed contract to fully live and adopted. You are the person who turns Enzo's promise into results inside each agency, configuring the platform, migrating data, training clinical and back-office staff, and making sure Enzo EHR and the full product suite run the way each customer needs them to. You sit at the intersection of our product, our customers' workflows, and the clinical realities of home health.

This role suits someone who understands home health operations, communicates clearly with both clinicians and executives, and gets satisfaction from watching a customer's documentation time drop and admissions climb because of work you did.

What You'll Do

• Lead end-to-end implementations of Enzo EHR and the Enzo product suite (Intake, Scribe, QA, EHR), from kickoff through go-live and early adoption.
• Configure the platform to each agency's workflows, service lines, payer mix, and compliance requirements.
• Plan and execute data migration from legacy EHRs, validating accuracy of patient records, OASIS data, and billing information.
• Build and deliver training for users, tailored to how each role uses Enzo day to day.
• Own the implementation timeline and project plan, coordinating internal teams and customer stakeholders to hit go-live dates.
• Serve as the primary point of contact during onboarding, translating customer needs into platform configuration and surfacing product feedback to engineering and product teams.
• Monitor early usage and adoption metrics, stepping in proactively where teams need reinforcement to reach documentation, intake, and QA targets.
• Document repeatable implementation playbooks and contribute to improving our onboarding process as we scale.
• Partner with Sales and Customer Success to ensure a smooth handoff into and out of the implementation phase.

What You Bring

• 3+ years in implementation, onboarding, clinical operations, or a related role, ideally in home health, healthcare software, or a SaaS environment serving healthcare.
• Working knowledge of home health operations: the referral-to-billing lifecycle, OASIS documentation, coding, and QA, or the ability to ramp on it quickly.
• Experience running EHR or clinical software implementations, including data migration and staff training.
• Strong project management skills and the ability to keep multiple implementations on track at once.
• Clear, confident communication with audiences ranging from field clinicians to agency owners.
• Comfort working with AI-driven and automated workflows, and the ability to explain them plainly to non-technical users.
• A customer-first mindset and genuine drive to see agencies succeed on the platform.

Nice to Have

• Prior experience at a high-growth healthcare technology company.
• Clinical background

Why Enzo

Trusted by top-performing home health agencies nationwide, Enzo delivers measurable results: documentation time under 25 minutes per visit, referral intake under 5 minutes, and 30 to 50% savings per episode of care. You will be the person who makes those outcomes real for each new customer, joining a team building the essential AI infrastructure for sustainable growth in home health.