Implementation Specialist

NAVEX Global; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

NAVEX Global seeks a Senior Implementation Specialist to enhance customer experiences through effective project management. This role involves guiding customers through software implementation, managing timelines, and delivering online training, providing an excellent opportunity for career growth in a supportive environment.

Benefits

Career growth opportunities

Competitive pay practices

Wellbeing programs

Flexible work-life balance

Supportive company culture

Qualifications

• 2+ years of experience in customer service, project management, and/or implementation role.
• Fluency in Japanese and proficiency in English.
• The ability to manage multiple projects simultaneously.

Responsibilities

• Provide world-class customer service to all NAVEX customers.
• Manage multiple implementation projects, prioritizing project responsibilities.
• Coordinate internal and external resources for flawless execution of customer projects.

Skills

Attention to detail

Effective communication

Project management

Customer focus

Tools

Microsoft Office

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At NAVEX, we’re making the world a better place. A safer place. A more ethical place. A place where anyone, anywhere can have a voice. That’s a serious impact.

Are you someone who is organized, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Senior Implementation Specialist role may be a great fit for you!

NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions. By leveraging the implementation team’s collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion. In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings.

You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success!

What you’ll get:

• Career growth. With market-leading training and an unwavering commitment to owning your career plan, you can grow your career to new heights.

• Real rewards. We offer competitive and transparent pay practices, top-of-the-range wellbeing programs, and brilliant opt-in benefits. Because we believe companies should offer more than just a salary.

• Meaningful purpose. Our products and solutions have real-life impact on people and organizations across the globe. Our innovations make a difference.

• Life flexibility. We want you to bring your best self to work every day. We understand that you can only do that with quality time to care for yourself, your loved ones and your community.

• An inspiring culture. Find yourself surrounded by leaders that care, invested teammates, and like-minded groups where you’ll feel at home.

• Industry leadership. Play your part in a fast-growing organization known for excellence, profitability, and stability.

What you’ll do:

• Provide world-class customer service to all NAVEX customers

• Set expectations, establish project timelines, and motivate our customers to deliver within scope and on-time

• Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects

• Manage multiple implementation projects, prioritizing project responsibilities, executing project deliverables and tracking projects to successful completion

• Maintain accurate customer and project records

• Configure customer software using proprietary tools

• Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested

• Maintain individual Key Performance targets

• Work on other exciting internal initiatives, as specified by your team manager

What you’ll need:

• 2+ years of experience in a customer service, project management, and/or implementation role

• Fluency in Japanese and proficiency in English

• A high level of attention to detail, excellent follow through, consistently reliable and accountable

• The ability to work independently as a self-starter and within a team environment

• The ability to learn and assimilate new information quickly

• Flexibility to adjust to a dynamic work environment and contribute to a growing team

• The ability to manage multiple projects simultaneously and work within fixed deadlines

• The ability to foster customer relationships

• Working knowledge of Microsoft Office

• Ability to drive results through your job competencies of effective communication, project management and product and industry knowledge (service)

• Ability to drive results through NAVEX core competencies of accountability, customer focus, drives results and instils trust

Our side of the deal:

We believe everyone deserves to see their path forward, and the steps in place to achieve their career and financial goals.

• Every team member is required to have a career plan in place, to be reviewed with their manager after six months in our team.

• Pay progression based on your performance.

We’re committed to helping you thrive in all aspects of your life. Our pay programs are just one element of this. Check out NAVEX’s career page to find out more information.

We’re an equal opportunity employer, including all disability and veteran status.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!