Implementation Specialist

Dosespot; United States; Remote; USD 65,000 - 85,000; Full time

Job summary

A dynamic startup in the electronic prescribing software market is looking for an Implementation Specialist. This role involves guiding customers from post-sale through go-live by training users, managing projects, and ensuring seamless onboarding. With a flexible remote work environment, this position offers competitive benefits and the chance to contribute to improving healthcare experiences.

Benefits

Remote work with flexible schedule

Generous leave including flexible time off

Medical, dental, vision insurance

401(k) match

Remote workspace reimbursement

Qualifications

• 3+ years in a customer-facing role.
• Strong project management and service skills.
• Ability to work independently and proactively.

Responsibilities

• Complete implementation and setup for new customers.
• Train users and manage onboarding processes.
• Coordinate technical integrations with the development team.

Skills

Communication

Problem Solving

Project Management

Customer Service

Detail-Oriented

Education

High school diploma or equivalent

Tools

Salesforce

Microsoft Office

Job description

Join to apply for the Implementation Specialist role at DoseSpot.

Who We Are
PE-backed start-up, DoseSpot is a dynamic and innovative leader in the electronic prescribing software market. Its subsidiary, pVerify, is an industry-leading insurance verification solution. We are experiencing rapid growth at the intersection of software and healthcare industries. We seek talented team members to capitalize on these opportunities and enhance the healthcare experience for patients and providers. Join our growing team to be part of an exciting mission to deliver critical prescriptions and verifications accurately and on time.

The Role
As a customer-facing member of the Support Team, the Implementation Specialist plays a key role as the face of DoseSpot to new customers, guiding them from post-sale through go-live. You will develop project plans, understand customer goals, and facilitate the implementation of our product. Responsibilities include training users, managing multiple projects, and ensuring smooth onboarding and communication with customers. You will also collaborate with cross-functional teams to meet customer needs and contribute to overall success strategies.

What You’ll Do

• Complete implementation and setup for new customers
• Interpret customer agreements to guide implementation
• Coordinate technical integrations with the development team
• Create documentation and training materials
• Respond to customer inquiries via phone, email, or chat
• Maintain proactive contact with customers and serve as primary contact
• Report on project progress and ensure milestones are met
• Manage multi-partner relationships for seamless integrations
• Work with other departments to meet customer expectations
• Gather feedback and facilitate customer questions or enhancements
• Use Salesforce to track interactions and initiatives

What You’ll Bring

• High school diploma or equivalent; 3+ years in a customer-facing role
• Proficiency in Microsoft Office
• Excellent communication and presentation skills
• Customer-oriented with strong service skills
• Detail-oriented with multitasking ability
• Ability to work independently and proactively
• Strong project management and problem-solving skills

You Will Enjoy This Role If

• You like working with diverse clients
• You enjoy learning about API integrations

You Probably Won’t Enjoy This Role If

• You prefer managing a fixed book of business
• You dislike cross-departmental communication

Benefits & Perks

• Remote work with flexible schedule
• Annual offsite event
• Generous leave including flexible time off, holidays, sick leave, parental leave
• Medical, dental, vision insurance, FSA & HSA options
• 401(k) match
• Remote workspace reimbursement

We are an Equal Employment Opportunity employer, committed to diversity and inclusion.