Implementation Specialist

Factbird ApS; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

Join Factbird as an Implementation Specialist to revolutionize the manufacturing sector with innovative intelligence solutions. This remote role involves hands-on installation and deployment of systems, ensuring exceptional customer experiences while traveling to various sites across North America. We seek a problem-solver with technical expertise and a passion for customer success.

Benefits

Competitive salary

Flexible working hours

Internet reimbursement

Structured onboarding and product training

Travel opportunities

Annual team retreats

Qualifications

• 3+ years of experience in manufacturing or field service roles.
• Familiarity with OT environments, including PLCs and sensors.
• Hands-on experience implementing hardware/software solutions in production.

Responsibilities

• Lead installation of manufacturing intelligence solutions at customer sites.
• Serve as primary contact throughout onboarding with customers.
• Document project progress and configurations for continuous improvement.

Skills

Problem-solving

Technical acumen

Clear communication

Customer service mindset

Education

Electrical Engineering

Mechanical Engineering

Industrial Engineering

Job description

Location:
Remote – U.S. Based (Travel: 50%+, based on customer needs)

Join Factbird and help transform manufacturing with smarter, faster insights.
We are revolutionizing how manufacturers gain visibility into operations with plug-and-play intelligence tools. As we scale across North America, we're looking for an Implementation Specialist who can deliver exceptional customer experiences and ensure successful deployments of our manufacturing intelligence solutions.

What’s the role about?
As an Implementation Specialist at Factbird, you’ll be the face of our solution during the critical onboarding and deployment phase. You will work hands-on with our customers—on-site and virtually—to install, configure, and optimize Factbird systems across production lines. Your mission is to ensure a smooth, value-driven implementation experience that sets the foundation for long-term success.

Key Responsibilities:

• Lead the on-site and remote installation and deployment of Factbird’s hardware and software solutions at customer manufacturing facilities.
• Act as the primary point of contact throughout the onboarding process—from kickoff to go-live.
• Translate customer needs into tailored configurations and deployment plans.
• Collaborate with Sales, Customer Success, and Product teams to ensure alignment and clear handoffs.
• Troubleshoot issues related to network configuration, hardware setup, and initial data validation.
• Train plant-level stakeholders to ensure adoption and autonomy post-deployment.
• Document project progress, configurations, and lessons learned to support continuous improvement.
• Travel to customer sites (50%+), sometimes on short notice, depending on project needs.

Who are we looking for?
You’re a problem-solver with a bias for action and a passion for helping customers succeed. You thrive in manufacturing environments, enjoy field work, and bring both technical acumen and a service mindset to every engagement.

Qualifications:

• 3+ years of experience in manufacturing, automation, industrial engineering, systems integration, or field service roles.
• Background in Electrical, Mechanical, or Industrial Engineering preferred.
• Familiarity with OT environments (PLCs, sensors, MES, SCADA) and basic networking concepts.
• Hands-on experience implementing hardware/software solutions in live production settings.
• Clear, confident communicator who can engage both plant-floor operators and senior stakeholders.
• Ability to travel frequently and adapt to varied working environments.
• Bonus: Experience with SaaS-based industrial/IIoT solutions or subscription-based platforms.

What you'll get in return:

• Competitive salary
• Flexible working hours and remote-first setup
• Travel opportunities across North America
• Internet reimbursement and gear for your home office
• Structured onboarding and hands-on product training
• Opportunities to grow into Customer Success, Solutions Consulting, or Technical Enablement roles
• Work with a fun, humble, and passionate international team
• Annual team retreats and off-sites

Why join Factbird?
Factbird is on a mission to make manufacturing more intelligent, efficient, and sustainable. We’re a fast-scaling SaaS company born out of lean manufacturing consulting expertise, now helping global manufacturers access real-time production insights with ease. Join us at the forefront of Industry 4.0 and be part of a people-first, innovation-led culture.

Department: Nyropsgade 37, 3rd Floor 1602 Copenhagen V

Lokation: United States