Implementation Specialist

RedTeam Software; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an Implementation Specialist to build lasting partnerships with new customers. This remote role focuses on onboarding and growth, requiring you to develop roll-out strategies and execute implementations. You'll provide high-level service, customize training plans, and manage multiple onboarding accounts while collaborating with various teams. If you thrive in a dynamic environment and are committed to exceeding client expectations, this position offers a fantastic opportunity to make an impact in the SaaS industry.

Benefits

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Qualifications

• 3+ years in software implementation or related roles, preferably in SaaS.
• Strong metrics-driven thinking and problem-solving skills.

Responsibilities

• Transform new customers into experts through training and support.
• Manage a portfolio of clients, ensuring timely project delivery.

Skills

Problem-solving skills

Communication skills

Project management

Time management

Interpersonal skills

Job description

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Role Overview:

The Implementation Specialist builds long-lasting partnerships with new customers, assisting with onboarding and growth. You will develop roll-out strategies, execute implementations, conduct training, and increase product adoption. This role involves independent work managing multiple onboarding accounts while collaborating closely with AEs and CSMs to ensure successful onboarding.

What You’ll Do:

1. Transform new customers into RedTeam experts through in-person and online training, support, roll-out planning, and relationship management.
2. Establish strong client relationships based on clear expectations and mutual trust.
3. Provide high-level service and support via diligent communication.
4. Proactively advise clients on best practices and necessary process or workflow adjustments to meet implementation milestones and goals.
5. Customize implementation and training plans to meet clients' specific needs, identifying and addressing process gaps with RedTeam solutions.
6. Manage a portfolio of clients, ensuring timely project delivery.
7. Conduct check-in calls and virtual meetings during each implementation phase.
8. Collaborate with the Configuration Team to ensure correct and efficient database setup.
9. Assess, document, and escalate client issues throughout the implementation process.
10. Work cross-departmentally to develop best practices and connect clients with Customer Success and Marketing teams to foster customer success and company growth.
11. Learn about RedTeam’s products, services, and industry best practices.
12. Transition clients to ongoing support resources after successful implementation.

Qualifications:

• 3+ years of experience in software implementation, training, support, or related roles, preferably in SaaS.
• Strong problem-solving skills with metrics-driven thinking.
• Experience or understanding of the construction industry is a plus.
• Commitment to exceeding client expectations.
• Ability to multitask, prioritize, and manage time effectively.
• Excellent communication and organizational skills.
• Strong verbal, listening, written, and interpretive skills.
• Proficiency in computer, technical, and presentation skills.
• Ability to balance client advocacy with company goals.
• Interpersonal skills adaptable to various personalities and attitudes.
• Familiarity with construction terms and practices is advantageous.
• Project management and training experience preferred.
• Resilience under stress, high work standards, motivation, teamwork, and cooperation skills.

This is a remote position.